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Receiver access card

We are receiving an error message "We cannot read your access card". It now happens once or twice a day.  We push the red button on the receiver and we get the picture back after a couple minutes.  This is a recent phenomenon.  Is something wearing out?

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I'm receiving an error code on my TV. What do I do?

At DIRECTV, our satellite customers enjoy 99% signal reliability. If your signal is interrupted, we’re here to help. Click here to access our diagnostic error lookup tool for assistance.

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Signal Loss in the morning

Hello, My dish looses signal in the morning hours, however in the afternoon it works well. The signal strength in the morning is "0" on all sats and is very good 85 to 95 in the afternoon. What would cause this?

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e9k 03.1 needs authorization key

I see that you eventually fixed this problem. My question is, how do I get to see the program (i.e., The Daily Show) that I missed because of DirecTV's screwup? If I go to the DirecTV website and try to watch the show there, the same error message appears at the same point in the show. What is Direc

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I get an error code when logging in.

I tried using my password but it's not accepted. I tried changing my password but I don't get an email to reset.  You have already drafted my account but I need my account number please.

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TNTHD channel 245

Last night I watch iRobot on 245 TNT. The audio quality was horrible because it was low. I turned up the volume to watch the movie only to mute when commercials came on. Who at TNT can I contact and if it helps who at Directv? None of the other channels did this.

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Updates needed for DirectTV recording

When recording a program on the DirectTV guide, it needs to tell us if the program is new or a repeat and give us the choice of whether or not we want to just record the new episodes or include the reruns. Also the listing should tell us the season and the episode number.  Right now I have a t

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Guide Mistake

There's a show entitled "Unspun World" that airs on channel 346 (BBCN) at 01:30 EDT on Saturdays, and then replays a few times over that ensuing weekend.BBCN often pre-empts these news documentaries when breaking news supercedes. Ergo, I opt to record all those replayed episodes as a back-up to the

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Questions about using the DTV App streaming Library, Recording

DirecTV support could not answer these questions. Hopefully, the forum can help me. My service includes five TVs:  Two TVs have satellite service with Genie, and the others use stream DirecTV with Amazon Fire TV Max. 1.  My DTV streaming app Library is full of recorded programs.  T

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Internet looses connection

when watching Netflix, it looses internet connection >

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NOT FINDING WHAT YOU'RE LOOKING FOR?