
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Wireless receiver power adapter
Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?
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135
2
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Engineering Department - Exposed Wire
I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this go
Question
109
1
Official Solution
How do I fix lagging playback of DVR recordings?
Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else: The internet is fine. The DVR records scheduled shows fine. Watching TV, streaming, cable shows is fine. I have rebooted endlessly... Useless. How do I fix lagging play
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1.4K
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Has anyone noticed issues with no sound lately thr last few weeks? /HDCP issues?
So uverse tv receivers have always had issues with when you first turn them on having a bad HDCP handshake and faoly to produce sound on TV. But in the past its always been something that happened very occasionally and was usually solved by just turning tv/stb(using uverse remote on/off for both) of
Question
150
5
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Uverse downgrade
It is so sad that I can’t do anything in an old lady to get help with changing my U-verse service..something simple probably to do..instead of asking me what I wanted.. I was given 300 channels.. I have tried everything for help
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419
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Accepted Solution
Official Solution
White cloud on tv screen
Could my old receiver be the cause of the white cloud on my tv screen?..online research list this a possible cause
Question
143
4
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ATT Uverse receiver Arris VIP 2262 flashing lights
Replacement receiver works normally, but when not used for a while, it displays flashing green & red lights. I assume this means something has gone wrong. But I can't find a troubleshooting guide to tell me what the error is. So, I just push the power button to reboot, and the lights stop flashing.
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1.4K
6
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HD CHANNELS KEEP FREEZING
I have 3 DVRs in different rooms. Several HD stations keep freezing and then I flip the channel and flip right back and I get it back but only lasts about 2 seconds before it freezes again and have to flip channels again (freeze-flip-freeze-flip.......) . I can't be flipping the channel every 2 seco
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421
3
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Cisco replacement uverse box connects to wifi but not tv
Replaced receiver (old one died). Seems to be correctly hooked up but the screen has the uverse logo and the spinning ball going for 45 minutes or longer. No error message just that rotten spinning ball.
Question
101
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