White cloud on tv screen

Let's help get rid of the white cloud on your TV, @Hotgirl12!

 

We suggest that you start by launching the Troubleshoot & Resolve tool on U-verse TV. Here's how to troubleshoot your issue: 

1. Press Menu on the U-verse Remote Control.   
2. Scroll down to Help, then press OK.   
3. Select Information.
4. Scroll to Troubleshoot & Resolve, then press OK.   
5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

 

We've also got a helpful article full of troubleshooting tips and tricks for U-verse TV.

 

Rebooting the receiver is the quickest way to resolve most service issues:

• Press and hold the power button(located on the left side of the receiver) for 10 seconds.

• You can also unplug the power cord from the wall outlet and plug it back in after 10 seconds.

Make sure that you're plugging your AT&T devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:

• Receiver resets

• Loss of recordings

• Pixilation

• Freezing

Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, let us know. 

 

If you're seeing any specific error codes along with that white cloud, we'll need to know. An error message can help us to determine the root cause of what you're experiencing.

 

We look forward to hearing back from you!

 

Lacey, AT&T Community Specialist