U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

8.2K

(8015)
Wire TV receiver power adapter

Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?

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76

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Wireless receiver power adapter

Our wireless TV receiver (VIP2500) recently failed. AT&T sent us a new one but it did not come with a power adapter, and the adapter to the old box would not fit. We returned the unit and AT&T sent another box, again without a power adapter. How do we get an adapter for this unit?

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91

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Engineering Department - Exposed Wire

I would like to talk to someone regarding the 450' of cable going through my front and back yard. How long can I expect the line to be exposed? I need to mow my lawn to avoided HOA fees. The line is not following the easement. It is running accost my back yard. How do y'all bury the line? Is this g

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63

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Official Solution

How do I fix lagging playback of DVR recordings?

Both the wired and wireless receivers DVR recordings play back with lag, pixelized, freeze every few minutes. No lag anywhere else:  The internet is fine.  The DVR records scheduled shows fine.  Watching TV, streaming, cable shows is fine.  I have rebooted endlessly..

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1.2K

20

Has anyone noticed issues with no sound lately thr last few weeks? /HDCP issues?

So uverse tv receivers have always had issues with when you first turn them on having a bad HDCP handshake and faoly to produce sound on TV. But in the past its always been something that happened very occasionally and was usually solved by just turning tv/stb(using uverse remote on/off for both) o

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104

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Uverse downgrade

It is so sad that I can’t do anything in an old lady to get help with changing my U-verse service..something simple probably to do..instead of asking me what I wanted.. I was given 300 channels.. I have tried everything for help

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367

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Accepted Solution

Official Solution

White cloud on tv screen

Could my old receiver be the cause of the white cloud on my tv screen?..online research list this a possible cause

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106

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ATT Uverse receiver Arris VIP 2262 flashing lights

Replacement receiver works normally, but when not used for a while, it displays flashing green & red lights. I assume this means something has gone wrong. But I can't find a troubleshooting guide to tell me what the error is. So, I just push the power button to reboot, and the lights stop flashi

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1K

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HD CHANNELS KEEP FREEZING

I have 3 DVRs in different rooms. Several HD stations keep freezing and then I flip the channel and flip right back and I get it back but only lasts about 2 seconds before it freezes again and have to flip channels again (freeze-flip-freeze-flip.......) .  I can't be flipping the channel every

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360

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4k capability

Does ATT have a 4k cable box?

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745

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