U-verse TV Account

U-verse TV Account

Learn how to manage your U-verse TV account.

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(773)
customer service

I need a customer service supervisor to call me [EDITED} to address my service and bill. Had very nonproductive call with support person on telephone today. I am contemplating switching switching my account to Xfinity as my rates will be lower [EDITED per Community Guidelines - removed personal info

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74

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Closed

My Bill

I want to know what kind of game is AT&T playing? It seems like every month my bill is raised by $1.00 and change. IT IS A SWIFT MONEY GAIN GAME! I need to be explained why. If not, I am ready to take my complaint to higher grounds, until I get an answer. Please provide my answer via my e-mail so th

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53

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September bill came 3 weeks late; my account is past due?

I expected to pay my September bill by 09/25/2020. The bill was nowhere to be found in my online account. I chatted with Tyler, who said "This happens a lot to customers now," and he assured me that we would not be disconnected or charged any fees. The electronic bill came 09/24/2020 (issue date 09/

Question

80

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RF remotes

Trying to upgrade remotes to RF remotes instead of the IR I currently have. No one at att has any ideal how to do this. This has to be the most incompetent service I have ever seen. They transfer you from department to department and no one knows what they are talking about. Has anyone used the rf r

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113

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i received a call from AT&T saying they could drop my 178.88 monthly bill to 99.99 for 2 years.

i received a call from AT&T saying they could drop my 178.88 monthly bill to 99.99 for 2 years. no change in service but I must pay 300.00 up front. I must call the finance dept to pay and then I will also receive a 100 gift card. Is this true?? the # they gave me to call is 855 878 5120 ext 1 Thank

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577

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Accepted Solution

Official Response

What is best date to cancel service

My uverse TV, Internet and phone discounts end on October 13, 2020. A new billing period started October 4, 2020, what is the best date / day to cancel service? Considering At&t bills a month ahead. don't want to pay for a service I won't have. I also don't want to have problems with closing an acco

Question

1K

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I need the corporate number or email address

Agent Tina enters chat Tina: Hello, my name is Tina. I'll be happy to help you. Give me a moment to review your request. Tina: Hi, Derrik. I can definitely help you check the increased on your bill. Me: hi Tina: To start with, may I have your account number or phone number? Me: so I wanted to look a

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137

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Getting credit for already returned U-Verse equipment

I returned my U-Verse DVR over eight weeks ago along with two U-Verse receivers through UPS. They gave me a receipt listing the serial numbers. Now I got an email and now a letter asking me to return the DVR. It seems they were able to log in the two receivers as returned but not the DVR. I called t

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63

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Refund

Can I get ther refunded back to my debit card

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25

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Someone stole my identity for your service

I noticed a fraudulent account months ago and still haven’t had help from att to find out and fix this issue they open an account some time ago and cancelled it on July 7, 2020 after I found out about it and now I’m trying to find out more about it and clear things up

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46

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