U-verse TV Account

U-verse TV Account

Learn how to manage your U-verse TV account.

701

(734)
Property damage

We were having fiber optic lines installed here at my office when someone contracted by At&t came with a small excavator and dug up where the new lines was having to be placed and needed to cross a driveway next to our office and with permission they did so, however after them leaving and the drive

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83

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Complaint

I need to know where I can send a letter of complaint regarding the horrible customer service issue that’s been ongoing since September

Question

51

1

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Uverse TV, Internet, Phone all out because of Hurricane Zeta

When is my service going to be restored in Kenner LA 70065? Why can't anyone give me an answer? Why can't anyone tell me what is going on?

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59

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Where do I locate the area in this website to change my Uverse TV and Internet package

I keep logging in and trying to locate the area where I can change my plan. When I find it, it redirects me to other areas.

Question

47

1

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Customer Service Fraud

Please explain to me how you allow someone to open up 11 different accounts under Jamila Taylor, without it being flagged after the 3rd use of the name with multiple addresses. I would like all charges dismissed and my name discontinue with your company, yes I filled out your fraud packet and sent i

Question

185

2

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discount packages

There are no discount packages and I've been paying $160 for uverse bundle for years. Now it has gone up $70 a month and I'm on a fixed income. I cannot afford this.

Question

54

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Accepted Solution

Official Solution

remotes for cable boxes

I have remotes for my u-verse cable boxes that are so old and want them replaced. Customer service doesn't understand what I am asking for when I call and wait on hold for 50 minutes. Do I have to pay for new remotes?????

Question

638

4

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U-verse package

I had a service outage for 28 days in November 2019 for my entire u-verse services, home phone, internet, and television. I called to complain about every 2 or 3 days that month, and was never told it was a service outage in my area until about 2 weeks after it started. I was told I would get that m

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49

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Account suspended....but it’s not

Trying to make some changes online to my services but the website and app are saying I can’t because my account is suspended. Only, it’s not. My services are on and working and my bill is paid. What’s up?

Question

127

2

0

U-Verse TV (Technician Issues/Complaint)

Is it customary for a technician to arrive at an undesignated time, state that my service is good to go before entering the home, not know the service they were sent out to do work on and try to sell me a different product? I think NOT. Then is it customary for the technician to call more than 6 tim

Question

80

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