Streaming Setup & Equipment

Hi DIRECTV Team and Community, I’m writing to request that DIRECTV prioritize developing a native streaming app for gaming consoles, specifically Xbox (Series X|S / Xbox One) and PlayStation (PS5 / PS4). For many subscribers, a gaming console isn't just for games—it serves as the primary media and e

Has anyone noticed a change in the software for the Gemini Air remote? A couple days ago I asked the remote to play Seinfeld and the screen went to showing several other shows, including Seinfeld but would not play the show. Then I asked what time the Cowboys game was starting it did not respond wit

Began my streaming service approximately 2 years ago and have been very pleased with it. Recently the C71KW-400 box has begun to power off randomly. Sometimes it's within minutes and sometimes it can be several hours. Can't find any definitive information on what causes the problem, or how to correc

My condo association changed from AT&T to Directv. I am unable to set up an account since "We could not verify this address. Please give it another shot." Obviously, I know my address. I also reconfirmed how it appears in the USPS database. So, what's the problem?

I have a gemini air device and a Samsung TV connected to a Denon AVR-X1000 AV receiver. I want the remote to turn on the Gemini Air device and the TV but not the AV receiver. But the remote insists on also turning on the AV receiver. Every attempt I have made to remove control of the AV receiver has

I know it's an oft discussed topic but most of the posts are older. My Gemini Air will drop the wifi a couple times per day. It would seem simpler to use a wired (ethernet) connection but curious if there are any updates?

I have noticed 2 problems. First when scanning the channels the device life seems to freeze and I have to release the channel button and press again to get it started again. Also during a broadcast, the picture will be interrupted and it will flash a blank screen with the channel logo and info befor

There used to be channel numbers listed with each channel on the guide. Now they are missing. This is when I view the guide via the website (https://stream.directv.com/guide) or on my TV. Is there someway to restore the channel numbers? I've tried resetting my cable box, which did not help.

For the amount of money I pay for this service, I should be able to listen to Dolby 5.1 content without a very unacceptable audio delay. When I launch Youtube through my smart TV app and watch a video/audio sync vid, there is no delay. Launching the same video through the Gemini Air, the audio delay

How can I change my signal from satellite to wireless and does it save me any money?