3rd Gemini Air in three months and this one is failing

I've had the same Gemini Air for like 3 years with no issues. If you are having "buffering" issues and it's happened on several Gemini Airs---then there is something about your internet environment that is causing the issue----not the Gemini Air. Doesn't matter if you don't have the same issue on other devices. 

I'll type this slow so even you can understand. There are widespread reports of the gemini air having wi-fi connection issues. When other devices are not having the same issue when hooked up to the same device, the common denominator is the gemini.

(Removed due to Community Guidelines - Keep it Courteous)

@Black_Shoe put it in the 5GHz band instead of the 2.4GHz. This has helped some friends.

@GTyz, that is the weird thing. It is in that band. We have a Fiber 2 Gig plan, but that doesn't impact 5G. While I suspect that the Gemini Air is the problem (based on troubleshooting Auth other devices hooked up to the same TV) , I am going to have the ISP trade the modem/router for a straight modem so that I can use a MESH system and put  a satellite in our living room.

I appreciate the response. 

@Black_Shoe, just letting you know we've engaged our engineering team to look into this — we'll get back to you as soon as we have an update. Thanks, Mark, DIRECTV Community Manager

The problem appears to be isolated to the Wi-Fi 5 Ghz band. For whatever reason, the ISP provided modem/router is not the best when it comes to that band. To add to the problem, the modem/router is in our dining room on the common wall with the back yard.

Our TV and Gemini Air Device are in the Living Room.  The wall between the two spaces is load bearing. There is a doorway between the two spaces, but it is no more than about 36 inches wide. That could be presenting a problem specifically with the Wi-Fi 5 Ghz band having problems getting through. I say probably because I have had 500+ Mbps in the living room before on 5 Ghz.

A Fire Stick connected to the 5 Ghz band on the same TV does not have the problems that the Gemini Air Device does even when the speed drops to about 40 Mbps. The Gemini Air Device is overly sensitive when it comes to 5 Ghz. That has been verified through some exhaustive internet searches.

The temporary solution was to move the Gemini Air device to the 2.4 Ghz band since it can get through obstructions easier than the 5 Ghz band and only use it for DirecTV.

The TV itself is connected to the 6 Ghz band for movies since that band does not have sensitivity issues like the 5 Ghz band.  The long-term solution will be to have the ISP trade out the Modem/Router so that I can use a MESH router with satellites to pull the 5 Ghz band into the living room and connect the Gemini Air device to the Wi-Fi 5 Ghz band and keep the 2.4 Ghz band free for my smart devices.

Let’s be clear though, there are widespread reports of the Gemini Air device having connectivity problems. I even saw a post from someone with the same problems. The suggestion from DirecTV support was to move the router within 8 feet of the Gemini air device.

Hi @Black_Shoe, just wanted to follow up—our engineering team reviewed your latest comment. For now, we recommend keeping it on the 2.4 Ghz band. They're working with our device partner to investigate further, and we'll update you as soon as we hear back. Thanks, Mark, DIRECTV Community Manager.