New Member
•
45 Messages
Reset my Home Network IP Address Counter
This year I have had some electrical issues at my single family home. I had lightning damage to my networking equipment, so I changed out my cable modem a few times. The power to the house was turned off multiple times (for many hours at a time) while the electricians were upgrading my electrical service (breaker panels, etc). Each of these events caused me to get a new IP address from Xfinity cable. DirecTV says I cannot set my home network until May 2027 because I have reached my max of 4 changes. May of NEXT YEAR is unacceptable. I understand the reason for this counter and I promise you we are not cheating!!! We've had a lot of network hardware and electrical system changes and would like to have this counter reset so I can set my home network again. How can I get this done? I really can't wait until May next year!


DIRECTVhelp
Community Support
•
256.5K Messages
13 hours ago
We're sorry to hear about all the electrical issues, @User5. We may be able to make an exception and allow 1 more change. However, the limit typically is 4 time in 12-months as stated on our website Set and manage your DIRECTV streaming home network | DIRECTV Support We've sent you a PM, please meet us there Melchisedec, DIRECTV Community Team
0
0