New to the Community? Visit the Community How-To and Guidelines to get started.
DIRECTV Account
Learn how to manage your DIRECTV account.
7.8K
All
Question
how do I get my money back that I was double billed on for over two years.
I was double billed over two years and I want my money back. I am owed 4116 dollars and over the past 4 months I have gotten the run around on this problem
Question
57
2
0
Unable to Log Into Max APP
I have been logged out of my Max Streaming APP and I cannot log back in. I'm receiving an error message that my account doesn't have the subscription but that's incorrect. I pay for HBO/MAX through Directv. I have not been able to log in for days and was in the middle of a show on Max!
Question
109
1
0
Suspending Service
I suspended my service in Feb. Was told at the time it could be done for 9 months. I asked if I would be notified before it was reactivated, and was told "Yes". I have auto pay. I checked bank account and there was a $238 charge withdrawn on 9/15 (double my normal amount). After a call to Customer
Question
784
5
0
Set up account for my sister for auto pay new customer
Setting up a new account for my sister that lives in New Jersey so she can have set up auto pay trying to get user ID set up and password
Question
84
2
0
Directv Response to My Fraud Claim
After spending hours on the phone with Directv customer service they suggested that I file a fraud claim with the Directv Fraud Department. In order to file that claim I had to provide all of my personal information including copies of my drivers license and get the police involved in order to get
Question
582
22
0
A SERVICE I DID NOT REQUEST WAS ADDED TO MY ACCOUNT
I noticed on my account that a service I did not request and did not know what it was was added. Please remove and refund. It is called MOVIES EXTRA PACK. PLEASE STOP THESE INCOMPETENT REPS FROM TOYING WITH MY ACCOUNT. PLEASE RESPOND ASAP
Question
226
10
0
Closed
Direct tv shut off my service while I was in the hospital having surgery. 😭
I can't believe how direct tv is capable of treating anyone let alone their customers like their employees have treated me for 3 days & 3 night's now. I made arrangements with direct tv and spoke to a nice lady who helped me. I told her I would pay on my bill October third when I got paid. So ev
Question
200
2
0
billing method changed
Due to my husband's health I must now be responsible for paying bills. I would like to make my directv an automatic withdrawal from the bank. How do I do that? (Edited per community guidelines.)
Question
100
3
0
Programming commitment
Why does my programming commitment say it ends 02/22/26 as of my current billing. I have not changed or upgraded anything for years.
Question
128
2
0