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DIRECTV Account

DIRECTV Account

Learn how to manage your DIRECTV account.

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Can't cancel service

DirecTV won't let me cancel! It's bad enough that you have to phone in a service cancellation. There's no other way to cancel, and that should be illegal. But today, after trying numerous DirecTV phone numbers, I got the same results. The robot asks for account details, than asks for my 4-digit pass

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2.8K

7

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Official Solution

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Is there a telephone SCAM concerning upgrading Directv receivers?

Beware of an Att/Directv scam. Someone calls claiming to be Att/Directv, they tell you they are from Directv & you need to get an upgrade on your receivers. They ask how many TV’s you have. Then they transfer you 2 times. They explain Directv is upgrading there services and they do the upgrade and d

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7.6K

6

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Closed

DirecTV - Leaving after 28 Years (Feedback)

Unfortunately, there isn't an easy way to provide feedback, or a good eMail address for DirecTV customer support, but I want to provide some feedback... I started out as a DirecTV customer in Michigan in the mid-1990s and continued service until now in 2023 through the AT&T acquisition. Over

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5K

22

Accepted Solution

Satellite Technician Appointment

I was given an appointment for a satellite technician to come out to my home between 12pm-4pm on today, 9/18/24. I was told that he would call about 30 minutes before arrival. My phone isn't allowed inside where I work so, I wasn't able to get to my phone until after I got off at 12pm. I had a text

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294

3

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Can't create a new log in

What does (MSIDENTITY_001) indicate and how do I correct it ?

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367

4

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Cancel subscription

I need to cancel my subscription

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187

1

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Can't login to account

Everytime I try logging in to my account I get the error message "Oops! It looks like you entered your at&t sign-in credentials." Which I haven't! So I go thru the process of setting a new password and when I log in again I get the same error. I have an AT&T account with a different user nam

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243

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Account number if I have AT&T?

I get DirecTV through AT&T. How do I find my DirecTV Account number? The number on my bill does not work as "DirecTV is no longer associated with AT&T" yet my bill on 9/5 still says AT&T with the same account number

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210

4

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Closed

DIRECTV not honoring paperless opt-out.

My mom has been a customer since 1994. She is old school on paying her bills...paper statements, writing checks, balancing the checkbook to the penny every month...so don't hold it against her.  For the second time within the last year, DIRECTV has enrolled her in paperless billing without her

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526

6

ETF for Loss of Service

I am asking for contract termination for loss of service due to inability to provide Disney related content. I tried for an hour to get it cancelled and was told there is no override in your system. Holding customers hostage when you are unable to provide services is bad faith business.  You s

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237

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