Streaming + Device & App

It said it would be credited within two billing cycles. I have no idea why it should take that long, to begin with. It really should be, more or less, instantaneous . . . but nothing can be simple and customer-friendly at DirecTV.

There is seemingly no possible way of changing the email address once signed into Netflix on DirecTV Stream... I am able to sign out of the Netflix app but it will not allow me to change the email address. Am I missing something? Is there some way of factory resetting the app? When at the password e

WWAX is a new local channel not offered by Directv stream in Connecticut. Please add this channel so that we can watch our beloved Huskies!

As of this week when I go into the app it says to use the up arrow to go to the guide but when I do that it just takes me to the last channel

I am writing to express my dissatisfaction with my recent experience with my DirecTV account. I recently switched from your satellite dish service to DirecTV Stream, but I have encountered a significant issue regarding the payment options and service access. I was disappointed to discover that my pa

How do I find an old version of Direct TV app that works with IOS 12 on my IPAD, the lastest IOS the Ipad will support? It worked yesterday, but today it says I need to download a new version of Direct TV App. But when I try, it says it will only work with IOS 14 or higher. I try to download IOS 14,

We have a streaming/Genie, so nobody suggest 'disconnect the internet'. Don't say 'turn off screen saver' in settings, it doesn't affect this feature. If you're watching a show and pause it, in 30 seconds (actually, for Christmas, it seems to be down to 10 seconds now), it goes to a screen saver / a

I have a month old Gemini box. When I'm watching something and pause, a screensaver comes on after 30 seconds. It shows various landscape scenes that are very bright, which is a huge shock when you're watching a very dark movie or show. I checked under Settings/System/Display and both the Screensave

If you jump to a day the guide switches to show all channels. There is no way to display only favorites when jumping to a day. This means you have to scroll through all channels which defeats to purpose of having favorites. Very annoying when trying to find a future broadcast via the guide.

I went to my account online and saw a banner which provided some promotional offers for some add ons, which I clicked on. This then took me to my account to the "Manage my TV Package". I scrolled down to see my "HBO MAX" and "Showtime" were listed at the price of $16.99 and $12.99 which I have not p