Streaming + Device & App

Is there anyone I can contact? Is it a national or local NBC technical staff issue? Thanks.

We are considering changing from satellite Directv to Directv Stream. 1.  Can we record a program and watch a different program live at the same time? 2.  We have 2 TVs at home.  Do we order a “box” for each tv? 3.  We have a 2nd home.  Can we order a 3rd and 4 th box for t

The standard version of this device does not include an infrared (IR) receiver and therefore cannot be controlled with a universal remote such as Harmony.Tip: There are, however, IR adaptors that can be added to this device that allows universal remotes to control it. If you have an IR adaptor, go b

I read a resent post on this topic and a DirectTV rep. Moved this issue up the tech help level and no still no reply. Why does about every 5th TV startup with DirectTV remote results in a needed reset of Gemini Air devise to correct a black screen at startup? TV Sony Bravia 4k,  5 years old Th

I've had DTV Stream for about six months now, accessed on multiple TV's through Apple TV modules, and for the most part no issues up until recently. Over the last month, there's been near constant issues with some of the channels with respect to lag/buffering. First it started with some live sports

I have a gemini box. When I try to set an advance recording of an upcoming show, the box tells me “Whoops xxxxxx is over” and it won’t set the recording. Any ideas?

I have a used C71KW-400. How do I set it up? Do I use all her credentials and when I get my own account factory reset it and put in my info?

Ever since the latest update to the Directv app my samsung tv has constant playback issues. When watching recorded programs, we can no longer use the 15 second rewind. If we do, it just goes back to te beginning. Also when fast fowarding we have constant issues where it goes back to the beginning or

So on one of my Samsung TV's the app was rolled back to the previous version which by the way works great. Now I am still having issues of freezing live tv, restarting recordings because if you fast forward too much it freezes, I get a lot of heavily congested etc, which is hilarious at 5am. Recordi

My account was under (Edited per community guidelines. Please do not post sensitive info like email, phone number, etc.) for streaming. Did it change? I can't get into my account.