
Streaming + Device & App
Topics (3)
Latest Conversations
Closed
When is DirecTV replacing defective boxes?
Why isn’t DirecTV replacing defective boxes that no longer work with HULU? I believe this is day 11 or 12 and it still isn’t fixed.
Question
•
Watching & Streaming
38
1
0
Annoying volume levels during commercial blocks
I've been streaming with this service since the early days and am basically very happy with it. I particularly like the (formerly AT&T) Streaming devices. These stream much better than Roku or Firestick. Good Job!!! Now,.. I've been frustrated for a long time with the varying levels of volume on the
Question
•
Watching & Streaming
1.5K
14
Final Bill and ETF
I cancelled my service on 2/28/25. I paid the final bill and ETF. I returned all of the equipment and received email confirmation that it was received. I called customer service and requested a receipt for my final bill with ETF and was told it was physically impossible to produce a receipt. I asked
Question
•
Streaming Account
99
4
0
if you switch from dish to streaming, can you still feed multiple screens, using genies?
if you switch from dish to streaming, can you still feed multiple screens, using genies? I like to watch as many as 5 screens at once (for sports). Also, only my one, large screen is a smart tv. The other ones don't allow for internet access. That's why I'm wondering if you can still use the genies.
Question
•
Streaming Setup & Equipment
83
2
0
Prime video not launching
Prime video app will not launch. I have checked for system updates, rebooted the system, and force stopped the app. It says "you must sign into your Google account", but I AM signed into my Google account. I even removed my Google account and added it back to the system, but I am not having any luck
Question
•
Watching & Streaming
675
7
0
How do i get a gemini air if i already have service
How do i get a gemini air if i already have service
Question
•
Streaming Setup & Equipment
71
3
0
Unable to receive login code sms
I am trying to login, however i get the message To help keep your account secure, you’ll need to confirm your identity. We’ll send a one-time code to ***.**6.0412. The code may take a few minutes to get to you. This is not my phone number
Question
•
Watching & Streaming
94
3
0
wi-fi disconnect after 4 hours
I have 4 Gemini-air and after 4 hours of shut down I have to log aback onto my wi-fi network, works great before and I can turn off and back on as long as it no longer that 4 hours shut down and I get on the average of 100+ MPS at each location this just started happening? How do I fix it?
Question
•
Streaming Setup & Equipment
73
6
0
Display of information on DVR recordings is incomplete
Sometimes I want to know what channel number and the date/time that a recording was made. Currently, only the name or call letters of the station are displayed and the date is just today or some other day, not the time and date. When I was a Cox customer, I could easily see that information. I know
Question
•
Watching & Streaming
32
1
0
Closed
Playing Hulu on Directv Stream Box
Approximately 2 weeks ago, our Directv Stream box stopped allowing Hulu to be played on it. How is this fixed? Error Code is 320
Question
•
Watching & Streaming
3K
17
0