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help with setvice

no body answers customer setvice phone. i need assistance asap bc on hold 30 minutes.

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HDNet ads

I watched a movie the other night on HDNet packed full of ads. What's up with this?

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1.2K

42

DIRECT TV APP on new Samsung TVs

We have direct tv satellite service, AND HACE HAD A 4 yr old SamsungTV with the direct tv app installed. With the tv remote you could click on the app and it would bring up a choice to click on, either “guide” or “recordings” so you could go where ever you wanted in Direct tv land all with the TV r

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325

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Direct tv issue

Is direct tv down? Says there's an issue content is unavailable.

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213

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Accepted Solution

Official Response

Closed

TV Stuck on one channel

When I turn on my TV, it is stuck on one channel. Remote wont pull up guide or perform any other function. I have changed batteries out. I have changed TV's and boxes from other rooms that are working and still the same problem. How do I fix.

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14.8K

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Select package line up

I've had the Select package for a number of years. Now I don't see  it as a choice.  Where is it?  I want to see what channels are part of the Select package I'm paying for.  Thanks. Larry

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1.7K

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Sound but no picture on genie

No picture but has sound on genie

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93

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Closed

DirecTV is the worst company ever!

I signed up for direcTV and scheduled a day and time frame (12-4pm) for a technician to come set my TV up. No one showed up. I called customer service at 4:10 with the intention of rescheduling. I stayed on the phone for three hours. I was lied to several times while I was on the phone. I talked to

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1.4K

16

Broke equipment and now they extended service commitment

I have the protection plan. My receiver went out.  They came to replace it.  I asked if this would extend my service commitment and he said no it is covered under warranty.  Get my new bill and now it says my commitment is until January 2026.  Also, took away my Lifetime FREE DV

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165

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Closed

Sound cuts out periodically

The sound quits for 2 or 3 seconds every hour or so. It seems to happen on most channels and also cuts out on recorded shows. I have an HDMI connection from the HR24-200 receiver directly to my TV. Then a digital optical audio connection from the TV to my surround sound system.

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3.2K

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