U-verse TV Equipment

I received a replacement wireless set top box. When I tried to swap out the stb it would not connect. I got message "device does not match account settings". After several calls and direct messages via AT&T Help on Twitter, Uverse technical support provisioned the replacement stb but disabled the in

we switched to a streaming DirecTV from Uverse. agent who handled the transaction requested us to return equipment to a UPS or FedEx facility, supply our account number and they would package and return to att. then a couple days later we received an email asking us to recycle the equipment (content

I don't have any sound coming through my headphones after a new Uverse DVR was installed replacing the old Uverse DVR which worked fine with my headphones. How can I fix this???

Cancelled my U-Verse subscription and received an email that said "We've received your request and for your convenience, there is no need for you to return your equipment." Underneath that message, in a smaller box, was this: "To help simplify your life and support the environment we've partnered wi

Why doesn’t AT&T U-verse care anyone if you discontinue service with them.

Have to press buttons multiple times to get them to work...when fast forwarding recordings then changing to play. When changing channels, changing the volume, etc.

Loyal customer for 10+ years. Cancel my account for financial reasons and sent back equipment immediately. Three months later my account is in collections due to non returned equipment. I've got my ups receipt with the reference number but AT&T refuses to listen. I will forever tell people what a hu

I recently switched Internet service to Verizon. However I kept AT&T U-verse. Receiver won’t work. I’ve tried holding power button for 10 seconds, but that doesn’t help. What can I do?

I allowed AT&T to install fiber to my house at the end of July. They kept knocking and asking and since I have been with At&T so long, I said okay. I want to keep the Uverse however and was told no problem. The young mand installed and could not get the existing combo utility/DVR fuction box to acce

I live in an att supported apartment complex. We have at&t cable and wifi. Our wifi works great! We have been having trouble with the cable tv though. I have tried pairing the Ven501 with our receiver and the closest I've gotten is a white gear on the screen, which always turns into a red X. I have