U-verse TV Equipment

Why did I get an email from AT&T telling me not to return my equipment?

Since AT&T no longer wants anyone to discuss DirecTV or U-Verse equipment since they “only” sell it, what forum do I use?

Uverse equip does not work properly with this TV - a variety of tech's changing out all the equipment have not been able to fully get Uverse to work - latest problem is screen freezes for a few seconds - there's no pattern, it might happen 5 times in 5 minutes or may not happen for 1/2 an hour.&nbs

please help, I have added to my original thread

We had Xfinity TV and we had a remote that would respond to your voice. Just  say the name of the channel and you would get it in a second. Does U Verse also have a remote with those options?. Our standard U Verse TV remote looks like 1990s technology and not very user friendly.

How do I get the recycle label that Att told me to use to recycle this old equipment

It seems the Genie Mini C51-500 on occasion when trying to unpause a show, screen goes black, can't seem to find a repeatable way to bring it back. It almost seems that it has a mind of it's own and the screen goes back to the show on it's own time. 

I have a picture but no sound. I have restarted the gateway and the receiver several times but no help. This is a recurring problem that usually can be fixed by restarting the received but that no longer fixes it.  AT&T says I need a new receiver, but we don't want to lose the recordings

my uverse remote no longer works. How can I get a new one

The control stopped working but the Power Botton is staying lit up Red. I’ve already changed the batteries. What else can be wrong?  I know it’s the correct remote for this TV.