U-verse Receiver won't work

Hi there Jendries, we'll gladly help you fix your receiver!

Please let us know if skeeterintexas's suggestions helped.

We recommend using the Troubleshoot & Resolve Tool on U-verse TV if the receiver still won't work.

Just follow these steps:

1. Press Menu on the U-verse Remote Control.   
2. Scroll down to Help, then press OK.   
3. Select Information.
4. Scroll to Troubleshoot & Resolve, then press OK.   
5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

You can also perform a non-disaster recovery to improve the connection. This will keep you from losing your recordings. Here are the steps from our guide on troubleshooting U-verse DVRs and receivers:

1. Unplug the receiver power cord from the wall or back of the box.

2. Wait 10 seconds.

3. Plug in the receiver and DVR.

4. When three white dots appear on the screen, unplug the receiver/DVR again.

5. Repeat this process two more times.

6. Plug the receiver back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the previous steps.

Be sure to keep us posted!

Aminah, AT&T Community Specialist