Satellite Equipment

Hi, We have a Genie H54/500 in the master bedroom, a C51-500 mini in the kitchen and a C61K-700 mini in the sunroom according to the DirecTV settings info. The H54/500 is no longer hooked up to a TV and we would like to relocate it to the sunroom and return the C61K-700 to DirecTV as a monthly cost

my new DirecTV remote will not turn off my TV, it does turn off the menu & then brings up the TV apps....I have tried several times, but same thing happens

The mini in our Living Room is no longer connecting through WiFi to our "base station". It has worked for years. On Tuesday of this week (November 18, 2025), we called technical support and after "troubleshooting" (which included the technician wanting us to test the WiFi on a wired device), the tec

After the hard drive in our 5 year old HR54 failed several days ago, I've now just received (from Directv) a new (to me) HR54-500C-R. I have tons of notes from the last time I activated the previous box 5 years ago but right out of the gate, I had problems back then that I'd like to avoid if possibl

I was told today that they could not replace my box because I do not have internet. We have never had internet and we have had DirecTV for 15 years. Is this true?

After all set-up, Remote works all except turning TV Off. Will turn on, etc. but not off. Calling DirecTv they had no answer or help

I have the Genie rc73 and a Denon avr-x1800 receiver. When changing channels or pressing select/exit/info buttons the volume goes up or down on its own. I tried re-programming the remote to my Samsung TV and Denon receiver but still have the same problem. I have reset the TV, the AVR, and Genie mini

Hi... Here is our current setup... An HR-54 Genie in our living room with a C31 Mini that gets its input from the HR-54. Then an HR-24 stand alone in a third room, all connected via the "whole home" setup. Hope that makes sense... Yesterday, the HR-54 (five years old) started struggling with freezin

Signal loss in channel 280 only other channels are good

Exciting news! Genie and Genie Minis now let you troubleshoot your remote right on your TV! No calls needed—help from home. Check your battery level, reset and restart your remote, and get additional help. Go to Remote Control Setup and select Troubleshoot Remote. Rolling out through Dec 5th! 😀