New Member
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4 Messages
System comes back on by itself after I turn it off.
I had a new Genie 2 installed about two weeks ago (replacing my HR54). I also had a new Gemini unit installed for our main TV in the den. Ever since then, there are occasions when I turn off my system, within 15 seconds, the system will turn on again by itself. This is not all the time, but every several days. My system uses a Pioneer Elite receiver, but it's the same unit I was using with the HR54, and I never had this problem.


DIRECTVhelp
Community Support
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256.2K Messages
7 days ago
We appreciate you for sharing a detailed summary, @Michael_AZ. We have a technical specialist ready to help with your system setup. Sending you a DM now. John, DIRECTV Community Team
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gregeusa
New Member
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584 Messages
3 days ago
(Edited per community guidelines)? I responded to this, and now my post is gone, but before reposting, the system shows that I was the last person to comment on this 4 days ago?
Is this more moderator scorn?
Anyway, I gave a good explanation, and I had the issue myself... and fixed it...
but now?
(edited)
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Juniper
ACE - Expert
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23.7K Messages
3 days ago
@gregeusa
As long as your post was polite and did not contain inappropriate links, then it shouldn't be removed. It is possible that their auto system might have flagged it in error (there have been a few that happened lately, some updates in the background for the forum I guess). But I highly doubt "moderator scorn" is the cause. I suggest not keeping a chip on your shoulder for a non-issue.
In any case, try posting it again. Just keep it simple and to the point of the thread (avoiding links just to be safe). Hopefully it works. But if not, make a small post about it and an ACE can pass along a forum issue so those that work on the forum can see about fixing whatever is going on.
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gregeusa
New Member
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584 Messages
2 days ago
OK, but weird...
So the issue is a "CEC race" condition..
you have CEC on in the system.
You turn the system off... and the remote issues an "off" via blutooth to the Gemini... ALSO, it sends an off command via IR to your TV...
All is good, right?
Wrong.
When the Gemini turns off, it ALSO sends a CEC command for power on the HDMI...
the TV gets this and turns back on...
I had the same thing happen, and you used to be able to disable the CEC in the Gemini, but no longer with the latest firmware (!!!!)
So, you should go into the TV and see if you can turn the CEC response there... maybe not.. if you cannot, then investigate the TV and see if it only "sees" CEC on particular HDMI inputs... on one installation, CEC only worked on the TV HDMI input #1, so connected DTV Gemini to HDMI input 2...
Greg
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Michael_AZ
New Member
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4 Messages
1 day ago
I did try that, but it didn't seem to work. I contacted Directv directly (with a recommended number from this Forum. They walked me through several processes which didn't resolve the problem. After an hour and a half, the tech agent felt that my Gemini unit was to blame. They agreed to send me a replacement unit. I received it last Thursday and installed it on Friday. I called Directv for the final activation process. Completed it on Friday afternoon, and everything seems to be working properly. Writing this on Monday afternoon and everything has been working fine. So this problem can be closed. Thanks for all the helpful information. Michael
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Juniper
ACE - Expert
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23.7K Messages
21 hours ago
Glad it is working. If it happens again please share, but I really hope all stays well for you.
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