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HR54-200 Problems
My receiver is having issues. It spontaneously reboots, it constantly loses internet connection, and resetting the network only works occasionally — it requires a full reboot to fix. It can also be painfully slow, and I'm fairly sure it's causing a network loop that brings my home network to its knees for 15 minutes at a time.
I have the Protection Plan Premier, so I'm hoping this has an easy solution: send me a new one, self-install.
Thoughts?
litzdog911
ACE - Sage
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46.7K Messages
15 hours ago
Should be easy. Give DirecTV a call. Tell them it's dead.
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Juniper
ACE - Expert
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23.7K Messages
10 hours ago
Sounds like the box needs to be replaced. Though have you checked the power cord and what it is plugged into? Interrupted or non-steady power could be the cause. (don't use a 'smart' power strip with DirecTV boxes).
Call DirecTV. Your expensive Protection Plan means you don't pay the $19.95 delivery for a warranty replacement (even if you only use it every few years).
Be aware anything on the Genie (HR54) is lost as recordings do not transfer (even if you were using an external drive for more storage). Recordings on any dedicated HDDVRs (HR24 was the last) are unaffected).
(edited)
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