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New Member

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2 Messages

Friday, September 23rd, 2022 12:23 AM

How to block purchases

My 4 year old son somehow managed to purchase some minion episodes for $10 or so. How do i go about blocking any purchases?

Accepted Solution

Official Solution

ACE - New Member

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5.2K Messages

3 years ago

Set up parental controls with your remote

It's easy to enable parental controls with your remote.
  1. Press MENU on your remote.
  2. Choose Settings or Settings & Help (varies by receiver type).
  3. Select Parental Controls and follow the prompts to review or edit your settings.
  4. Select Lock Now and enter your PIN.

Then, change the spending limit to $0. However, did your son purchase it through the DIRECTV receiver or online? 

New Member

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2 Messages

3 years ago

Am sure through the receiver, no one watches anything online except me. Freaking kids man. But ya that is what i just did exactly, i just thought there is more to it than that. Thanks for the help.

ACE - Expert

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23.1K Messages

3 years ago

Make sure you set parental controls on each receiver. As mentioned, Spending Limits to $0 is very important as that is a limit per purchase (not a lifetime or monthly cap).

New Member

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3 Messages

3 years ago

How can i set the payment limit on stream to $0.00?

there is no option in parental controls to do that on directv stream.

ACE - Expert

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21.2K Messages

3 years ago

This is the DTV sat forum, try the streaming forum.

ACE - Expert

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23.1K Messages

3 years ago

@shntat 

If you have DIRECTV STREAM, there is a different section of the forum. This is DirecTV (satellite) service.

New Member

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3 Messages

2 years ago

i just got off the phone with direct tv customer support and there is nothing set up at this time to limit spending. 

my 95 year old father just purchased a $20 movie.....  no one there knows anything.    you cannot limit or put a pin in for purchasing a on demand or movie or sporting event.    We only have this service because he want to watch MLB and dish no longer carries the channels needed to watch baseball  -- 

New Member

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3 Messages

2 years ago

it cannot be done

ACE - New Member

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5.2K Messages

2 years ago

Do you have DIRECTV STREAM or DIRECTV satellite?

ACE - Expert

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23.1K Messages

2 years ago

@mvsp87 

i just got off the phone with direct tv customer support and there is nothing set up at this time to limit spending. 

You can absolutely limit spending on PPVs for DirecTV. (satellite)

However, you cannot do so for DIRECTV STREAM. (streaming-only)

I take it you have DIRECTV STREAM. This is the DirecTV (satellite) section of the forum.

New Member

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3 Messages

2 years ago

@Juniper,  we have a set top box in house for viewing directv stream 

ACE - New Member

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5.2K Messages

2 years ago

That would be why. DIRECTV STREAM unfortunately doesn’t have this feature at the given moment (no one knows if/when they will add it).

ACE - Expert

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23.1K Messages

2 years ago

@mvsp87 

we have a set top box in house for viewing directv stream 

As suspected, you have DIRECTV STREAM which doesn't have those parental control options to send spending limits to block PPVs.

This thread is in the DirecTV section. That is the satellite service which does have those blocks. Unfortunately DIRECTV STREAM does have the same options.


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