New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
3.1K
All
Question
Monthly bill increase 194%
My monthly bill has increased by 194% for no reason. I had paid my bill on 14 September. One (1) of my two (2) TVs has been made inactive. Now, my second (2nd) TV has been made inactive.
Question
209
5
0
Two Directv accounts set up at one address
In October/2022 we cancelled our Directv service at Lynchburg TN that we had established for many years. In December/2022 we found another withdraw from our credit card. When we contacted ATT we were informed there was a Directv Business account set up at Lynchburg TN in on April 27,2019 that we wer
Question
175
1
0
Can’t log in and no longer have access to email address listed on account
I tried to log in to my Direct tv satellite account and after the second attempt I received a care code 205.2 error. I did not exceed the number of attempts and am trying to unlock account. I am unable to reset my password because I no longer have access to the email address on record on my account.
Question
271
1
0
Can’t login to Satalite
When I try to login to my DIRECTV Satalite account I’m redirected to streaming.
Question
144
1
0
My Bill Increased 35 Dollars When It's Supposed to Be Price Locked For 2 Years
When I first got my TV service I was told that my cost would be price locked at $105 for 2 years. I Have been a customer aince May of this year. The other day I get an email the other day that they are hiking my bill up an additional 34 bucks a month which is outrageous to begin with. I understand c
Question
475
5
0
Change payment method
I got a new debit card and the payment was declined. I need to restore my service with correct debit card number.
Question
214
1
0
Gift card hassle
Directv customer support is awful. I've been getting the runaround for weeks about a $100 gift card I was promised when I renewed my service. I don't want to call someone and sit on hold for an hour only to have them direct me to somebody else where I have to sit on hold for another hour only to fin
Question
171
1
0
One hour and 37 minutes on hold waiting to speak with a representative.
On top of that a recording pops on every 5 mins or so updating the wait time, which is now at another 35 minutes. This is just unacceptable. Why can't Direct TV set up a call back system the way other companies with long wait times do? What I need to do can't be done online (because I get a tech iss
Question
619
4
how do I get a refund for NFL Sunday Ticket
I auto-prepaid for NFL Sunday Ticket in December of 2022 for the 2023 season. I was getting NFL Sunday Ticket thru NFLSUNDAYTICKET.TV TO GO. Had an account since 2019. Directv lost the rights to the NFL so how do I get a refund?
Question
374
1
0