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Streaming + Device & App

Streaming + Device & App

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Constant Lag/Buffering Issues

I've had DTV Stream for about six months now, accessed on multiple TV's through Apple TV modules, and for the most part no issues up until recently. Over the last month, there's been near constant issues with some of the channels with respect to lag/buffering. First it started with some live sports,

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Trying to set recording of future show, but tells me “Whoops, xxxxxxxx is over”

I have a gemini box. When I try to set an advance recording of an upcoming show, the box tells me “Whoops xxxxxx is over” and it won’t set the recording. Any ideas?

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Sharing sister's account at different home

I have a used C71KW-400. How do I set it up? Do I use all her credentials and when I get my own account factory reset it and put in my info?

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Freezing and Restarting Shows

So on one of my Samsung TV's the app was rolled back to the previous version which by the way works great. Now I am still having issues of freezing live tv, restarting recordings because if you fast forward too much it freezes, I get a lot of heavily congested etc, which is hilarious at 5am. Recordi

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Account

My account was under (Edited per community guidelines. Please do not post sensitive info like email, phone number, etc.) for streaming. Did it change? I can't get into my account.

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Amazon prime

Trying to access my Amazon prime on my direct tv account

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Changing Packages - Not Working

I am trying to switch from OptimoMás to MiEspañol, but from both my end and from the side of Customer Service Representatives, there appears to be something wrong with the system. It continuously told us that we need to log in even though were and when we tried to log in we receive an error of the w

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Update for Directv Stream Samsung TV App is garbage

The update to the Directv Stream app for Samsung TVs is horrible. 1. It’s not user friendly. Simply getting to the guide now has extra steps. 2. Continuous scrolling is gone. Once you scroll to the end of your channels, it stops. I have to scroll all the way back to get to lower channel numbers. It

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Can't watch recording of a sports game that's in progress

Tried to watch a recorded hockey game that was currently between the 1st and 2nd period. No matter what I do I can only watch the live game in progress. Can start from the beginning. There was a popup that said "we can take you to where this event's now showing". There is only a button that says "Ta

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Streaming and receiving an error code? What can you do?

At DIRECTV, we’ve got your back! Need help troubleshooting? Click here to dive into our handy diagnostic error lookup tool and get the support you need right away. We're here to make your viewing experience seamless!

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NOT FINDING WHAT YOU'RE LOOKING FOR?