directv box powers off when I pause YouTube

Hi, @jpardick. We're sorry your DIRECTV box switched off a few minutes after you paused YouTube. Does this impact other apps, and how long have you experienced this issue? 

Have you tried to reset your Directv Stream box?  If not, try resetting it and see if the issue remains a problem. 

The powering off after a few minutes seems to have started sometime this year.  I can't pinpoint the exact timeframe.

@Tiger593 is correct. Resetting resolves issues occurring on the device. @jpardick, let us know if this fixes the problem. If not, how many devices are affected, and how about other apps installed?

I will try resetting the box after work today, and report back.  Thanks for all of the feedback thus far.

Did you try the reset? If so did it help?

Resetting the box seems to have done the trick.  Thanks again.

It was a bit of a pain putting all of my settings back in.  :)

We're glad that it has been fixed. Please save Quick fixes & troubleshooting Help | DIRECTV Support for troubleshooting tips. Thank you for choosing DIRECTV. 💙 Elton, DIRECTV Community Specialist

I'm having the same issue. All streaming apps. Powers off approximately after 4 minutes. Reset doesn't help

Me too. About 4 minutes of pause any app.  Please let me know of a fix. It is a new problem. Must have been a software update. 

@jhomeyer 

Since this thread is from a couple years ago, best to start a new thread. Include your exact equipment, which service you have (satellite or streaming), and as much detail about your issue including any troubleshooting you've tried.