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Accepted Solution

Whole home not working

whole home feature suddenly stopped working

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543

31

Accepted Solution

Official Solution

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HR24-500 locks up when changing from HD to SD channel

I have been using a HR24-500 connected to a Sony TV via HDMI for at least 4 years with no major issue. However, the screen would almost always flicker from black to static noise when changing channels. About 9 months ago, the unit would lock up sporadically when changing channels with "no HDMI signa

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315

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CBS access

When will CBS return to Directv. I am about to switch to another provider.  I have been with Directv since 2007 and the prices keep going up and stations keep disappearing.  First it was ABC Channel 53 and now it's CBS Channel 6.  

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5.2K

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ESPN app for Firestick can't login

I go to ESPN APP on my firestick. When it asks for provider I enter Directtv. Then I'm redirected to login page but it freezes, I cannot enter login info, and I'm bypassed to an error code 0033 that says I'm not authorized. Is it because I cannot login to ESPN app on more than one firestick? I have

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318

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Directv error code 771 or 722

We have Directv receivers in our home and motorhome. When we're travelling in the motorhome, everytime we move locations we can't seem to connect to the receiver and have to call support and most of the time support doesn't have the experience with mobile connection issues until we have called at le

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2.4K

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Impossible to access Max via Gemini but loads first attempt on Firestick

I am typing this on behalf of my parents. Legit DirecTV subscribers who access Max via Gemini until recently. We have been on the phone with tech support for more than three hours. Two different technicians. Tried to help but were useless. Couldn’t sign in via provider, remote control, Wi Fi or Q

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121

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Extremely disappointed, need a resolution

Just got off the phone with Kianna with Direct TV Loyalty department. We have been with Direct TV for over 20 years, never missed a payment. We received the data breach notice and took action on our own, hiring our own protection service and changing personal accounts and so on. I called Direct TV l

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385

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Fraud when I called to update my credit card information

I called (edited for privacy and protection) as listed for Direct Billing to update my credit card number. I was tod that I paid $149.10 on May 8, 2024 because I was getting a $20 discount for payng by phone today and that my next payment of $169.10 would be due on June 30, 2024. I was given a conf

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215

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missing sections of close captions and I've tried all the fixes.

On ALL stations - networks and premiums, about half the closed captions are missing. Has gone for years. DirecTV wants me to pay $400 for an upgraded Genie which is ridiculous. No wonder so many people are going to streaming services where it is not a problem. Does anyone have a 'fix' that will corr

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107

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DVR

Can I restore a deleted movie.

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111

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NOT FINDING WHAT YOU'RE LOOKING FOR?