Extremely disappointed, need a resolution

Just got off the phone with Kianna with Direct TV Loyalty department. We have been with Direct TV for over 20 years, never missed a payment. We received the data breach notice and took action on our own, hiring our own protection service and changing personal accounts and so on. I called Direct TV loyalty department to ask them what they could do for us to assist us in this matter, as our bill keeps going up every month and last time I called I had to change to a lower channel package as my bill went up over 30% in one month! I explained we haven't missed a bill in over 20 years, you keep raising prices every month and now the data breach which put us behind as we are paying for protection services plus a lot of headache and uncertainty.

The response - what is your question? That is what Kianna kept asking me! She also stated you said you had a Data Breach with At&T, this is Direct TV mame! She didn't' want to help me, didn't take the time to understand our situation. I explained that this was the last straw we can't keep paying over the top for service when the company violated our terms and contracts and did not keep our private information protection, plus competitors have lower offerings, I asked her what could she do to retain us as customers and she said, there are no promos, no discounts and no channel change,  you are not eligible for anything! WOW! Our service is up May 22, unless Direct TV responds to us and offers us something we will be leaving after over 20 years, I guess receiving our funds every month for the last 20 years, never missing once, means nothing to Direct TV now, their loyalty department used to be so good, all their service is so poor now and the support personnel are lacking customer service skills and basic knowledge, plus they are not competitive!