U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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S10remote

My remote link, Hd and record are flashing. I rebooted and they do not go off. Does this mean it's bad?

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Charges for non-returned equipment

I got charged for a non returned Gateway modem; however, I took it back to a UPS store over a month before it was due. I have the paperwork to prove I returned it.  I called customer service last week and they said they would put a note to expedite the process of checking on if they had receiv

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Accepted Solution

Official Solution

returning tv equipment - inconsistent information

My mother and I both had to cancel the U-verse TV subscription. During the cancellation process, the agent sternly warned us to return the equipment within 21 days or our account would be charged $150 per box.  In both cases we received an email two days later stating their was no need to retu

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Gateway/internet connection on other TV's in the house wont connect, main TV does

Televsiom that is connected to gateway box works fine. Kitchen and beddroom televisions need to re-establish internet connection. Instructions were to hold WPS button for 10 seconds, then push OK button on other receiver.  Results in connection error and restart receiver.  Doesn't work, d

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Official Solution

S10 Remote Replacement

Can an S30 Remote replace an S10 remote? Old one does not work.  AT&T shows what appears to be a S30 model but it is out of stock.

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Art u verse WiFi and tv box not working after power outage

So we had a power outage last night. The WiFi box thing that has the button in the front of it that says spa is blinking all red. The cable box when turned on doesn’t seem to work. How do I fix this. We have tried resetting and restarting everything for the technician over the phone but all they can

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After a power outage I can not access my recorded programs

How can I access my recorded programs that seemed to disappear after a power outage? I have AT&T uverse.

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U-verse set top box

AT&T replace my gateway that does not have a coaxial connection in the back. How do you make wired u-verse set top boxes work?

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Being charged for service I don't have equipment for

I moved to a new city in January of this year. Had a tech come out to help with install for 4 direct TV boxes. I was advised that only one TV could be installed because holes would need to be drilled and that techs don't go under houses anymore for that. I was advised that things would be updated. I

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Invalid address when placing order for new streaming device.

Direct TV has no was to bypass system message that my address is not showing in the USPS address database so will not ship the 2 streaming device.  I got the first with the initial order so why can't I get a second device shipped to me.  Local AT&T office will only order if I am placi

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