U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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(1030)
How do I make an appointment for a technician to come to my house

I need a live person to come to my house to address an issue. I’ve called 3 times and my problem is not resolved.

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390

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Smart tv remote control issue

Yesterday I purchased a new 27" LG smart tv. Set up went fine; however, I cannnot get to cable tv when I turn on my tv and cable box with my Uverse remote. I now have to use the LG remote to get to the hdmi1 icon. When I click on this icon the tv immediately goes to the cable channels. The Vizio tha

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424

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Remote

I bought and hung a new TV outside, connected the box Uverse sent me, programmed the remote so it turns the TV on/off, rebooted the cable box. I now have a blue screen that says "Press OK to get On Demand." But I get no response when pressing OK, or any other key on the remote.

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152

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Remote

Remote turns the sound off when you push any button, have to turn power off/on to get sound back

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74

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Accepted Solution

Official Solution

U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help. I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that

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1.6K

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What is wrong with ATT Customer Service?

These are notes from the latest ordeal with ATT... ATT June 2022 6.16.22 Columbia, SC STORM. Power outage. ATT modem not working. Troubleshoot (using my phone). 7:41 PM Called ATT 1.800.288.2020 8:48 PM. Customer Service (CS) called back (from 1.855.419.7365) CS named India. Ran tests. Front of mode

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260

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U-verse gateway won't reach both ends of the house

I have U-verse and there doesn't seem to be a good place to put the U-verse gizmo such that it reaches both ends of my S-shaped house without issues. AT&T says I'm only allowed 1 gizmo. What other solutions are available, can I hard-wire the cable boxes somehow? Like if I get an ethernet switch and

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158

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Cannot get any help

We have a Uverse receiver that has been going out for some time. We called to get a replacement. The new receiver came and It would not connect. We called and they sent a second receiver. Still nothing. We have talked to tech support 3 times and all they do is read from a script and do “trouble shoo

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Accepted Solution

Official Solution

Remote S10-S1 won't turn off AV Receiver with TV and U-verse

I was finally able to get my Denon AVR-1912 AV Receiver programmed in my U-Verse S10-S1 remote. When I select Aux, it powers the AV Receiver on and off, but it won't control the volume (which is half the point of an AV Receiver). I tried codes 5006, 5048, 5054, 5085, 5129, 5130, 5131, 5132, 5134, 51

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187

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U-verse is not avaialble at this time. Please try again later.

Our DVR won't connect given the message above and option to Restart. When I restart the DVR it returns to the same screen with same message. Diagnostics says problem is internal. Tech came out and tested system a couple of months ago due to same issue and charges us $150 for new wire and splitter. W

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