Need help with charges

you have 21 days from the date of cancellation (during covid it was extended to 60 days) to return the equipment. once charged you have 6 months to return it and they  will refund you charges.

The woman I just spoke to from AT&T said something completely different.

• Damaged equipment fee: We charge this fee if we determine your equipment was damaged due to abuse. Want to dispute the fee? Contact us
• Non-return equipment fee: We charge this fee if we don’t get your equipment within 21 days of your return or disconnect date. If you return it after 21 days, we’ll credit your account within 2 months of receiving the equipment. Find out what type of equipment you have to return

I want to provide a more complete copy of the policy that mentions the 6 months deadline.  The emphasis in this paragraph is mine. 

f.Return of AT&T Equipment:

Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the AT&T Equipment within this time period. If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages). No refunds will be made for AT&T Equipment returned more than six (6) months after termination. This Paragraph also applies if your existing equipment is replaced or upgraded for any reason.

(from https://www.att.com/legal/terms.HSIAAttTermsofService.html)

We're here to help address your equipment billing concerns, @Jbourgeois82.

What @Constructive & @JefferMC mentioned is correct. while you are eligible to be refunded if you returned your equipment within 6 months of your service being terminated, the charges will remain valid if that timeframe has passed.

If you believe that it's been less than 6 months since you returned the equipment, please don't hesitate to call our customer service line at 1(800)288-2020 and they'll be able to assist with looking at the details of your account with you and verifying whether or not you're eligible for a refund.

Let us know if you have any other questions or concerns, and thanks for reaching out on the AT&T Community Forums!

Jarod, AT&T Community Specialist