Streaming Setup & Equipment

I am literally unable to watch tv on my directv streaming box c71kw-400 set top box. This problem is so annoying. Instead of watching TV, I am watching a stream of error messages. The latest one says "we are aware of this issue and are working to resolve it. RETRY", message # 50001-001. I have many

I sold a streaming box ( c71kw-400) on eBay for someone. The buyer is saying they aren't able to get logged into their account because the previous owner is still logged in. I did reset the device before selling it which I thought would wipe this out. How can the buyer get the old account removed an

I have a Gemini air dongle and it worked just fine before but for some reason no my remote won't work and when I go to unplug it from my TV in the HDMI port and plug it back in it starts up like the DirecTV screen but then it just goes black and it doesn't do anything else

My remote microphone won't respond to voice command.

we paired our remote with the Sony TV and it worked fine for almost a year. Now every time we turn on the TV with the DT Remote we are asked if we want the remote to be paired with the tv. we have gone through ever setting, repaired the remote using the exact tv model and it still asks. WHY??

I’ve been able to pair my AirPods with my box until today. They are still paired but there is now no option to connect them with what appears to be an update to settings. Help?

My mother is moving into an assisted living facility in the same zip code. We already have plenty of boxes b/c that is what she knows how to use but will one of them work at her facility. So we would have our normal 6 at home and one at the facility? Will it work when I connect to Wi-Fi and if not w

I have an older relative who wants to try Directv Stream and they don't have a device to stream. I have 2 Directv Stream boxes that I own and thought I'd let them borrow one to use. If I sign out on it under account it just signs right back in to my account. I did a hard reset to the box and it auto

I have an ethernet port in the wall. Should I plug my Directv in to that ethernet port or should I plug the tv in to the ethernet port? Or both (I have a splitter)?

I just purchased a new remote from Dans Electronics. It is exactly the same remote that came with my DirecTV device. I have downloaded the DirecTV app in my bedroom and cannot pair this new remote. Please help! Thank you, Karen McChristy