Satellite Equipment

Since I upgraded to the 4K receiver I get an error message that says “Your tv does not support this program’s content protection? Replacing the tv’s hdmi cable with component cables will allow you to view the program.” I’ve unplugged the hdmi cables and unplugged the components to no avail. I’ve als

Hi, Recently I got the new Gemini box from Directv and added the box to the Genie 2. Before I used to have C41 wireless mini gini and had 0 disconnections. Since I got the Gemini, I've had about 16. It loses the connection to the Genie 2 and then reconnects back in about a minute. Does anyone experi

Getting acquiring guide message. I have rebooted using red button and it gets stuck here. Call customer service at 772.

I’ve had Direct TV for 5 yrs with no problems and yesterday I upgraded to the genie 2 wireless system. And its terrible. My TV has been freezing up about once an hour.

Got a new receiver today, after DirecTV tech setup the TV side, I then tried to set up a wireless connection between my Spectrum wireless network and this receiver, still can not do it. I've reset the network a few times, reboot spectrum modern and router as well, still, the receiver CAN see the net

I have old directv equipment and don’t have an account anymore and have never received instructions to return. What do I do with it.

Hello- when turning on the TV, our Gemini device will turn on and work for ~30 seconds, and then turn off. This will happen 3 or 4 times and then this issue stops. Has anyone experienced a similar issue? Using a Sony TV and HDMI 1 port

My genie box just stopped working yesterdayI unplugged both the Genie and the Gemini and rebooted both but the Genie has the Green light and a dimmer blue light, and I can get to the menu to check any settings.

We are required to upgrade from SD to HD. We don't want DVR service as well. We won't use it and don't want to pay for it. We are being told that all the Genie boxes come with DVR, and the service cannot be turned off. In researching, it seems the H25 box is HD, handles SWM and does not include DVR.

I'm trying to pair the directv remote with a new TCL television. All the functions of the remote are working except the volume button on the remote. When I use the volumr bitton, a message appears telling me to pair the remote. This is what trhe instructioncs are: pressing the mute and select button