4 Messages
Service
TV turns on then goes black. Occasional message on R says no signal and on L no HDMI2 no signal and to check the cable connection and settings on your source device. No idea how to do this. Just had all this set up on Dec 5th. Was working fine until yesterday after that storm. Spent 1/2 hr or more on a frustrating call with someone who had me try numerous things to see if it might help. Eventually his only solution was to have new equipment sent in 4-5 days. Finally hung up on him as I was being driven crazy. Do not know if I have an appointment or does this equipment just show up? NOT IMPRESSED!!! Hopefully will be compensated for days with no service.
goldw1800
ACE - Professor
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2K Messages
1 year ago
I would suspect (STROM) Damage Perhaps? What you can try is Moving the HDMI Cable On the back of the TV (First) to another HDMI TV INPUT -then Power the tv on use the TV remote to change the input.
Is your TV a Smart TV --Does it have Apps? Try Using one of the Apps does that work -if so then I suspect it would be your D*TV Receiver --
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nabukl
ACE - Professor
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2.4K Messages
1 year ago
These are tv messages not a directv message.cPut each tv on the correct input for directv. This is a simple wrong input issue and definitely does NOT require a tech being sent or new equipment. The storm very likely caused your tvs to automatically Default to "antenna input" the "r' tv is definitely on antenna input. Use the tv remotes not the directv remotes to charge the input to the correct one the "l" tv is on hdmi2 so try hdmi 1
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Robinm1950
4 Messages
1 year ago
TV not working since Monday- ready to cancel
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Juniper
ACE - Expert
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23.1K Messages
1 year ago
If you want service working then answer questions regarding the troubleshooting. We are other customers helping each other out.
Otherwise if you are just wanting to avoid fixing the issue and cancel then you must call DirecTV to do so.
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Robinm1950
4 Messages
1 year ago
I’ve tried everything that has been suggested with no change. I don’t understand why a direct tv technician does not come to help. What kind of company sells you a product then does nothing to help if there is a problem.
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Juniper
ACE - Expert
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23.1K Messages
1 year ago
If replacement equipment has been sent, that is shipped to you. They don't send a tech just to swap a box as that is something a customer does themselves. However if it is determined the box is not the issue, and neither is the TV set (which DirecTV is not responsible for), then a service call could be scheduled.
So if the replacement box received does not fix the issue, you call DirecTV and they should discuss getting a tech out. That is assuming that it is not figured out that the TV itself is the problem.
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