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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

2.8K

(3188)
Reimbursement Prepaid Mastercard yet to arrive

I am contacting you to figure out why the promised reimbursement that was to be mailed to me on a prepaid Mastercard has not yet arrived, and if there is a way to track the shipped card?

Question

134

3

0

Can't log into Direct TV

Same issues others have had for a couple of years. Can't log into my DIRECTV account. Keeps taking me back and forth from ATT and DIRECTV log ins. Aslo tells me incorrect user ID or password with Care Code 201

Question

359

2

0

Directv is going to lose my business after 20+ years

I am a long-term customer of Directv. I called for the "loyalty department" to request an expired $25 promotion credit be added back on for another year. During the entire conversation the agent did nothing but try to upsell me to different channels or to a new system. I repeatedly said all I want i

Question

719

3

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Billing Issues - wont issue a refund on credit balance

I was a DirecTV customer for over 20 years- they finally priced themselves out of the market. I canceled services on Aug 16 and still have not received a refund for my credit balance. Every time I call, I get different dates. One person tells me that it should have been issued and offered to call me

Question

401

2

0

Charged twice for equipment I never had!

This is a current story, but the background is very important. (Please know now that we have only ever had ONE DVR box attached to a single television in the living room.) First of all, why does ALWAYS it take FOREVER to get anything done when you call for help? Anyways, I digress: This all started

Question

226

9

0

Accepted Solution

DTV Protection Plan

On my latest bill, there was Protection Plan adjustments and under DIRECTV Protection Plan, it states Upgrades in 30 days: $20.99. I see that Protection Plan Premier is $20.99 but that's not stated on my bill. There is nothing about Premier. I never asked for the upgrade from DTV Protection Plan to

Question

197

5

0

Error trying to login to Directv.com and Att.com

I cannot login to either site from a Windows 11 PC using Edge or using Chrome. The sites always return an error page. The error on the page is: An error occurred while processing your request. Reference #219.babdb17.1734533300.7bfd9901 https://errors.edgesuite.net/219.babdb17.1734533300.7bfd9901

Question

320

3

0

DirecTV/ AT&T account login

Can't log into my account. Keep getting this message An error occurred while processing your request. Reference #219.4b78ce17.1734455140.3a50efba https://errors.edgesuite.net/219.4b78ce17.1734455140.3a50ehttps://errors.edgesuite.net/219.4b78ce17.1734455140.3a50efbafba Don't know how to fix

Question

280

2

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Accepted Solution

Cancel by not paying my next bill? No longer under contract.

I’m ready to save some money by cutting the cord. Since there is no proration, can I just not send in my next payment? How many days grace will I continue to receive service before you realize I’m not paying you any more money?

Question

3.3K

32

0

New DirecTV Internet online account

Is my new DirecTV Internet online account supposed to be linked to my AT&T wireless online account? Or should it me a totally separate account?

Question

210

2

0

NEED HELP?

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