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DIRECTV Equipment

DIRECTV Equipment

Get help with your DVR, receiver and satellite equipment.

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Difficulty changing input

My parents-in-law have Direct TV. I guess it’s the Genie model, if that’s a model.  I got them an Apple TV and am having a (Edited per community guidelines)able time with the remote. The input menu is accessed by pressing and holding the Enter button.  Then, if I understand correctly, you repeatedly

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DIRECTV remote issues and the troubleshooting steps to resolve.

DIRECTV remotes always operate DIRECTV receivers but might not operate some other devices.   Most remote-control issues can be resolved by troubleshooting or programming your remote.   For troubleshooting steps for your remote, see https://spr.ly/61216RWtnA   To program your remote,

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Using DirecTV while camping

Other companies (Dish) allow campers to take their systems with them while camping for long periods of time. Do you offer anything such as this?

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"Get your best picture. Let's check......" message

Is anyone else getting the "Get your best picture. Let's check to make sure you're seeing the highest-quality image and clearest resolution your TV supports" message appearing periodically on the screen? It's annoying!  I have no reason to mess with the resolution.  I have the HR44/200 re

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Huge archive of collect Directv Recordings

Does anyone have any archives of Directv Recordings?

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Gemini Receivers Showing Not Connected to my WFI — result code 392

I have a HS-17 DVR with 4 Gemini receivers with each saying that the Wi-Fi is not connected to my WIFi. I tried practically everything.  Rebooting my router, resetting my Directv equipment …. All trouble shooting instructions, etc., to no avail.  I still can stream all of the apps with no

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Sound cutting out with Gemini

After install my sound kept cutting off for a few seconds at different times on both of my Gemini boxes (Garage and Den). Directv sent out a tech who replaced the installation cables. Sound got worse. They issued me a new Set top box, didn't resolve the issue. I disconnected my surround sound and i

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box will not show a green light

i have 3 remote boxes with the main dvr in another room. The box in question will not reset and will not show a green light only yellow on the front.  i have reset it, removed power and it will not work.  All others are fine.  How do I get a new box

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Switching channels

I've noticed very recently that when I press the previous channel button it takes a very long time to switch. It never took so long before. I tried resetting the receiver but that didn't seem to help. Any ideas? Frank

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LG TV not recognizing the HR54-500 dvr

I have a new LG 86UQ7070ZUD smart TV. I've connected it to the Direct TV HR54-500 DVR and it is not seeing the input. The HDMI cable is connected to the DVR and the HDMI arc connection (HDMI 2 input). Why doesn't the connection work? What can be done to see the DVR on the TV.

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