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DIRECTV Account
Learn how to manage your DIRECTV account.
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Question
Forgot User ID
I've forgotten my user ID on an account that I opened about 25 years ago. Your User ID recovery process responds with a list that includes the two phone numbers that I submitted then. My problem is that both of those numbers are voice only land lines and when your system attempts to send my User ID
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Loyalty Discount
Due to a DTV error, I have had to call every month since November to get my bill corrected. That involves hours at a time - mostly on hold. Now my loyalty discount is expiring and I'm being told there is nothing available!!! I can't afford the exorbitant amount my bill will be so will h
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first month's bill
how soon after satellite installation would my first months bill be due?
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324
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Closed
DBacks Channel 686
Your response does not make sense. We have a grandfathered Total Choice package and have always had 686 and in fact, had it until about a week ago. We should still be able to have it since it was part of our package before. I am pretty sure that it would just take someone to reprogram t
Question
183
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Accepted Solution
Official Solution
Closed
Debt Collections / Restarting Service
Hi, I have a weird situation: I just moved into a house (as a roommate) that already has 5 direct TV receivers. I would like to start new service. The guy who owns the receivers says that he doesn't have direct TV anymore because he had a bill that went to collections. Can I restart service using hi
Question
379
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confirmation for payment
How do I find the confirmation # for a payment I made? Does the website have this information? Is it sent via email/text? Does the website allow me to set notifications to be sent via email/text with regard to payments, upcoming payments, etc?
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152
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New Service
I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a
Question
206
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No internet in some cities in Pennsylvania
It’s sad to say that we ordered Direct Tv in my town and there’s no coverage in the area. When we called to place the order we specified we wanted cable and internet the person taking the order never told us that there was no coverage for internet in the area. So now we are stuck with a contract for
Question
213
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Terrible customer service
DIRECTV sent me numerous messages about upgrading one of my standard receivers I waited just because I hate dealing with anyone overseas, but finally called to upgrade they sent me a receiver and when I called to get it activated they (Edited per community guidelines) on the other end could not even
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191
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