Watching & Streaming

I have not been able to log in to the Max app on any of my devices for the past three weeks. Every time I try to log in it says "Something went wrong. There was a problem connecting to your DIRECTV Stream account. Please wait a few minutes and try again." I've reached out multiple times and have bee

Having this error where my streaming device randomly blacks out for a couple of seconds, then goes right back to normal. i have tried to restart/ factory reset device but still having the same error. I have tested my internet as well the wifi is great and light is green. I have a Playstation right n

Local FOX station in Jackson MS (WBDB-fox 40) has a problem and I don't know if you would call it jitter or stutter but it seems to jump a couple of frames on video and audio. This occurs sometimes pretty regular (2 or 3 times in a row). Also sometimes the video quality is terrible such as a dark sc

When opening DirectStream TV using the latest Apple 4K TV, we are getting the following error message on three of our TV's: "No Network Connection" -"Looking for Network Connection" - This is happening almost every time we turn on a TV, yet there is no problem at all with our WiFi or with accessing

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Hello, Have a Max subscription through my Direct Tv plan. Was working just fine last night on living room tv. Went to bedroom tv, opened Max app up, and got caught in a loop where the app was asking me to connect my provider. I would do so, the app would login, and when I went to watch something, it

I have a vacation home and primary residence. Do I need a Direct TV Streaming device at both locations? Or just the primary one?

I have called tech support several times within 3 days. Just got installation this past Wednesday. After I click the icon for Directv it goes into a page that at the bottom on the left it says free trial and on the bottom right it says sign out. When you click sign out it goes into another page that

I have 4 TV's, 2are smart TV's and 2 are older. I would like to be able to watch on all of them (depending on which room I'm in).

I use the mobile app on my iPad and it used to allow you to open other apps and it would shrink down and stay on top (picture in picture?). As of today, I can no longer do that. It completely pauses the audio and video. what has changed?