U-verse TV Account
Learn how to manage your U-verse TV account.
7.7K
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Question
Bill Increase
I resigned my Internet along with U-Verse in AUgust of 2020 for a year. At that time my bill lowered to a realistic amount each month after it increase. now it's $50.00 more a month??? I've called 2 times and currently on hold for the 3rd time to address this issue. First time i talked to a rep
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59
2
0
REWARDS CARD NOT RECEIVED
I still have yet to receive my 2 gift cards promised by ATT. It has been 2 months. I called customer service and have been on hold for 40 mins!!!!!!!! Getting really annoyed
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5.3K
20
Lost stations
When will this be resolved and we should be seeing a much lower bill since many stations are gone. Please let us know what is happening.
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52
3
0
TV package upgraded/Bill $75 higher - WITHOUT MY CONSENT
Last month I called ATT because our wifi had gotten slower. They sent me a wifi extender, free of charge. When I got my bill, the person who I talked to about wifi must have changed my TV service WITHOUT MY CONSENT. My bill is $75 higher than it was previously. We never discussed TV!! Now I have bee
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32
1
0
Property Damage
I would like someone to reach out to me regarding property damage at my home. A trash truck hit the ATT lines because they were hanging too low. When the truck hit the lines it jerked the electric pole down while I was outside. Lines came down from all directions and pulled my picket fence down and
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48
1
0
Closed
Outage - How long will it take?
I have had an outage in my area since 10am yesterday. When I called yesterday, I was advised that outages are typically resolved within 24 hours. This outage is apparently not tyipical. What I don't understand is why AT&T can not give me any idea of how long the outage will last. I called and wa
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14.4K
6
0
WILL NOT DISCONNECT, FRAUD! This is egregious! Reporting to BBB and escalating to attorney.
My husband and I have been trying to get our service disconnected for months and no one will answer the phone. We called once and to cancel only to find out later we were still being billed. Now we cant get anyone to answer and are constantly being transferred or disconnected with no return call. At
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26
2
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written complaint
What is the address to send in a formal written complaint. My contract is over and my service was suppose to be cancelled (Surprise I received a bill) My equipment has all been mailed back. Customer service has hung up on me and when I call I keep getting sent to collections. This is absolutely unfa
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35
2
0
Can't activate myrewards card
Tried multiple ways to activate my rewards card keeps asking for my last four digits of my business phone number I work for directv now it's AT&T so I have no idea ????
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726
1
0
Closed
Att customer service sucks
If somebody from AT&T does not call me back tonight it's July 8th tomorrow when I get a hold of somebody I will cancel my service and I will call Charter Communications for new internet
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1.1K
16
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