Streaming Setup & Equipment

There is a solid red light on the Genie remote. Batteries have been replaced. The remote is 'frozen' and none of the buttons are now operational. Help. Thank you!

My system has the same problem. I have 3 Gemini Air Devices installed last month (March 2024). Randomly, and typically occuring every other day, I turn on the TV and I get a blank screen. I have found that if I push many different buttons on the remote as possible, I eventually get to a screen that

Just got the Gemini Air on Friday, and had a few questions regarding it. On my LGC1 television, the device appears to always be using bandwidth, even if I'm watching something on another input. Is there a way to keep the device from streaming when I'm not actually watching it(besides unplugging the

Hi, I have an LG TV that works completely fine woth everything else. Unfortunately, with my DirecTV Streaming box, after watching it for awhile, the TV will freeze and go to a random color, make a loud buzzing sound, and then turn off and restart, and will do this a few times before finally working

When I download the Directv app from the Roku streaming store, open app, sign in, the app just spins and spins then I get this message “ We had an issue retrieving this content “ We weren’t able to load this content. Please give us a moment and try again “. I have the following Roku: Roku Express 4K

My package price just increased $20/mth. Does DirectTV Stream negotiate again? I left cable to avoid this issue. Open to suggestions.

Is there a way to lock the DirecTV stream device so account information is not show. Specifically, I would like to lock it so the account can't be modified from the device. I have a second home that I short-term (VRBO) rent out. I would like to set up one TV there with a directv stream box, but I do

Recently subscribed and was provided with a remote with a long model number and with a finger indentation on the back. It had a glitch and I was sent a replacement with model no. RC82V (smooth back with no indentation). The remotes function the same. What is the difference in the remotes and which i

I have 4 Gemini (a/k/a/ Osprey) boxes that I use with DirecTV Stream. All just received an update. Three updated just fine, but the fourth seems to have reverted to the AT&T software and just sits there with the animated "globe" logo. In chatting with support, we did all kinds of resets and restarts

I was on hold with Tech Support, then had to pay $8.99 to talk to advanced support only to get cut off and they had no clue. Have an NAD receiver. How to I connect? With the Satellite system you go from receiver to box to TV. The Gemini goes directly into HDMI1. Please help!!