Streaming Setup & Equipment

Direct Stream: When I turn on the TV and surround sound receiver with my DirecTV remote, I get a message on the TV screen asking if I want to pair the remote to work on TV. It has YES and NO. I OK the YES and then it takes about a minute for the remote to pair with the TV. Everything works with the

I do not use the Direct TV box I have the genie remote. How to I turn off power save mode

We've had the Gemini Air for 5 months. It drops the signal several times a week and we have to do a hard reset. We just had it exchanged and the new one is also dropping the signal. I know it isn't the internet/wifi because we stream 2 other tvs and never have a problem. It is extremely frustrating

I have 3 Gemini in my house and none of them ever find any devices when I try to pair a bluetooth speaker. I have tried to pair multiple bluetooth speakers to each Gemini, restarted each Gemini, and have even tried fully resetting them. I have called customer support several times and they still mak

Will not connect. No matter what I try. Samsung TV, LG Sound Bar. Worked fine with Altafiber. Directv Stream not so much.

I recently had DirecTV service installed for my mom's apartment. She has 2 of the Gemini streaming devices. The problem is they seem to go to sleep and the only way I have found to 'wake them' is to just unplug and replug the power input. Simply hitting "ON" on the remote turn on the TV but not the

Be aware that you can only use a single remote per tv set. Let me repeat, you can only use one remote per tv. Xfinite allows unlimited number of remotes per tv. Let me give you a common scenario. Your wife and you are watching a program together. She has the remote. It comes to a commercial and you

I just changed from DirecTV Satellite to DirecTV Streaming. I never had sound issues with Satellite, but the sound gets garbled while streaming - especially when I use the “Guide” function. My internet is just fine — just tested with the TV on and it is running at 113.6 ms. What is going on? I’m not

I recently changed from the Gemini device to Gemini air to my Philips 4k tv, but I go to Channel 104 , I get the message that my Philips tv supports 4K, but it's not enabled. I had no problem watching 4k via the Gemini. Any ideas.

I am having a really weird problem and need help. My Series 6 is a RokuTV. I have connected to my TV: AppleTV 4K -> HDMI 1 DirecTV Gemini Box -> HDMI 2 SONOS Beam eArc HDMI Yesterday, my box for Gemini started to glitch out and reset every few mins. Would just essentially soft reboot. I reset it, st