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Satellite Account

Satellite Account

Learn how to manage your Satellite account.

1.6K

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Overseas Customer Service

I find it extremely difficult and frustrating to communicate with your customer service agents located overseas - particularly in the Philippines. Does Direct TV have a number I can call for customer service agents located in our own country, the USA? Thank you.

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1.1K

9

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Billing

My receiver was turned off. But my account was supposed to be drafted from my bank account. I would like for customer service associate to call me @ Thanks

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295

2

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Renewal without my knowledge

A guy, who said he was representative for ATT and Spectrum showed up at my business. He said if I get a combo, I will get a discount with a 2 years contract. I signed up with him in 2019. When the 1st 2 bills came, they were not charged correctly. I called DirecTV and they said to call the agent. So

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294

1

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login to directv

Every time I try to log in to the Directv account I am redirected to AT&T where I get a message that I have entered At&T instead of Directv. No matter what I try I keep getting the same response. How do I get out of that loop? I tried changing my password, changing my login, trying to set up a new a

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319

1

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Unable to register for DIRECTV for Business App

MESIDENTITY_001 is the SOMETHING WENT WRONG error given

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283

1

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Cancelled DIRECTV and was charged $135 even though I returned equipment and had bill saying I OWED ZERO. DIRECTV is a scam

I have had DIRECTV for over 30 years. I have never in my entire life been so frustrated and cannot believe the way I was treated by this company. I cancelled my DIRECTV satellite package at the beginning of July. I shipped the equipment within 2 days of cancelling through UPS. I received a bill on J

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569

7

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Directv can't change my service address

I just spent over two hours talking with 5 different agents, including a supervisor in the background, who are unable to change my service address. Therefore I cannot get any local channels only national ones. Clearly a poor IT system and inadequate training for a basic function that should take a m

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847

20

Changing to whole home service

I have an HR24/100 and an H/24/100 today and I'm thinking about adding Whole Home service. Both receivers connect to my home network via Ethernet and the HR24/100 shows Whole Home as unauthorized and says to call 800-531-5000. From what I read it seems that it's available but can't be ordered online

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331

5

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Not my account

I have had an account set up in my name fradulently and have been trying to dispute it since February. I cannot get a hold of anyone in the fraud department (even the DirecTV employee said the number doesn't work) I have filed a claim but cannot get anyone to answer me on how that claim is going. It

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908

5

0

Closed

Tech No-show

On July 18, 2022, I scheduled an appointment with DirectTV for cable repair because an error code 775 was showing on all the televisions in our home. The representative provided with with 3 time slots (8am-12pm, 12 - 4pm ams 4 - 6pm) for July 19, 2022. I choose the 12-4pm on July 19, 2022. We receiv

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765

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