DIRECTV STREAM Setup & Equipment

I need to reset my home location. I just changed internet providers but I've used my four annual resets. I've called customer support at least 5 times and it's as if they have no idea what I'm talking about.

I just got a Gemini Air device and a new Direct TV account a few days ago. The settings are driving me nuts, specifically the audio output. I am connecting it through a Sony home theater receiver, and although the only audio setting I see is set to "surround", the receiver does not detect a Dolby si

I have the P21KW-500 (appears to be an ATT-branded chromecast) dongle direct into a new Denon X4800H AVR via HDMI, obviously. The issue is when trying to use Dolby audio. When Dolby is enabled on the dongle, the audio level is very low, like 20-25 dB below stereo content. The AVR will report the in

I just bought a Samsung N5300. I connected the Directv Gemini Air to the Samsung.  I performed the setup partially, it stops when i tried to use Standard or Manual to connect to the TV.  I put in Samsung as the tv and the Directv software keeps looking for it on it's search, it will go on

I too just started having a problem with the "prev" button on my remote. DirectTV Stream user for many years. Suddenly the previous button no longer works. I tried using a different DirectTV Stream remote (same model), re-paired it to my Sony TV and again the previous channel button doesn't work! Co

Hello...I just Purchased a New Sony Bravia TV....I use Direct TV Stream Services for my Home TV Channels...and I have a Genie/Gemini not sure what the Correct Name is for my Box...Connected to TV via HDMI....Most of the Time when I power ON the New TV....on the Upper Right Corner of the TV Screen...

Hello: This is to a DTV rep. If I ever purchase my own device, (Gemini Air) would DTV connect it without a problem? 

I am a new user with two DirecTV Streaming Devices. I can not find any obvious way to control the amount of time delay before the screensaver starts. It starts after 1 - 2 minutes of inactivity. I would like to be able to change that delay to 10 minutes. The only options I can fine in Settings ->

I encountered another issue today with the Gemini Air device. This is the second time, in three months in which I need a new device. I am really growing tired of this! The device keep hanging when I change channels. Any one else having this problem? I proved it to DTV by viewing via the app on Roku.

Can you use a DirectTV box purchased online to stream on a TV?  The cable service comes with my rent but I need another box - and not wishing to rent or buy from the company directly.  Have seen cheaper ones online....