DIRECTV STREAM Account
Learn how to manage your DIRECTV STREAM account.
734
All
Question
Cannot Cancel DirecTV Stream Due to "Error"
I cannot cancel my subscription. When I try online I continuously get an error message that the request cannot be processed at this time. My on-file payment method recently expired. I tried to update the payment with a new card (never provided to DirecTV prior to now), but that failed as well
Question
88
2
0
Update
I have app on my fire stick. For the last 2 months after I pay for my month it wants me to update. I go to the open button and push it and it spins. Does not update and will not open. HELP!!! I need customer service phone number. Where do I find that or how do I fix this? I restar
Question
136
5
0
Chat support down??
I have att fiber optic internet and had uverse but then it was changed to directv stream without me even having a choice. Ive spoke to 3 different directv satellite reps who said the ONLY way for me to reach them was via chat. Ive been waiting for a rep since 11am and its now 230pm and still no res
Question
110
1
0
Reward Visa Gift Card for AT&T TV
I was told when I signed up in July for AT&T TV service that I would receive a reward Visa gift card for $100 after maintaining 6 weeks of consecutive service. I never received it and chatted with customer service about 3 or 4 weeks ago. They checked on the status of the reward and said it would
Question
100
2
0
directtv streaming is not working on my samsung tv
I have tried logging in on my Samsung tv (8000 series) numerous times now with no success. I have reset the tv to clear the cache, deleted and reinstalled the app, and reset my smart hub .... all to no avail. I need a fix. It can be troubleshooting the tv or telling me to get a reciever. If this can
Question
717
9
0
How can you view what is scheduled to be recorded
Is there is screen that lists what is scheduled to be recorded for the upcoming days?
Question
232
1
0
Recorded shows pause in the middle when watching on Samsung TV App
When I watch recorded shows on my Samsung TV app they pause and refresh several times. This ONLY happens using the app and not using Apple TV or any other device. The app was deleted and readded but still happens. The app was deployed 9/23/21 and has been happening ever since. Can someone please
Question
76
0
0
Recent changed from Max to Just Right. I cannot get correct channels displayed
I started streaming with AT&T using Max package. I changed to Just Right Package but channel display is still listed as Max. I have reset wifi, log onto DirectV stream with no change. Any suggestions on how to get correct channel through package I have purchased. Thank you.
Question
77
1
0
Closed
Recorded shows pause in the middle when watching on Samsung TV App
When I watch recorded shows on my Samsung TV app they pause and refresh several times. This ONLY happens using the app and not using Apple TV or any other device. The app was deleted and readded but still happens. The app was deployed 9/23/21 and has been happening ever since. Can someone please
Question
61
0
0