New Member
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2 Messages
Update
I have app on my fire stick. For the last 2 months after I pay for my month it wants me to update. I go to the open button and push it and it spins. Does not update and will not open. HELP!!! I need customer service phone number. Where do I find that or how do I fix this? I restarted my fire stick and internet and nothing.
litzdog911
ACE - Sage
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46.1K Messages
3 years ago
What exactly is trying to "update"? The FireStick software? The DirecTV Stream App? Details please.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @StaceyWard, thanks for reaching us.
Let's try some steps to fix Amazon Fire streaming issues.
Let us know how it goes.
Maria, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
You can always delete the app and download the current version from the app store.
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StaceyWard
New Member
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2 Messages
3 years ago
Thank you all, I went into apos and downloaded app again. This worked for some reason. Bit sure why. This issues I have are always the app not the Firestick
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @StaceyWard, we're glad to read that it's working now! Thanks for letting us know.
Do not hesitate to contact us back if further help is needed.
Juliana, DIRECTV Community Specialist
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