New Member
•
1 Message
Cannot Cancel DirecTV Stream Due to "Error"
I cannot cancel my subscription. When I try online I continuously get an error message that the request cannot be processed at this time. My on-file payment method recently expired. I tried to update the payment with a new card (never provided to DirecTV prior to now), but that failed as well. Now I have three $20.00 charges pending on the card that failed and DirecTV has never had. I don't know what this $20.00 charge is. I am in the military and currently overseas and do not use the service anymore and just want to cancel.
bcbsncjlj
ACE - Expert
•
6.2K Messages
3 years ago
The online cancel has been a problem for quiet a long time. You will need to contact support and go thru a support rep to cancel. Select "Help" at the bottom of this page then your service to contact support.
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
3 years ago
Those 20 dollar charges are probably just authorizations they should fall off in like 10 days.
0