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DIRECTV STREAM Account

DIRECTV STREAM Account

Learn how to manage your DIRECTV STREAM account.

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Error 500

I cannot log into my DIRECTV stream on my devices. I’ve un installed and reinstalled several times and I’m still getting the error. Please help.

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Accepted Solution

Cancel DirectTv but keep add-ons?

We have a subscription to HBOMax via DirectTV Stream. However, we do not watch the channels on DirectTV Stream. Is there a way to cancel the channels and keep the HBOMax addon?

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510

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Go Big Credit changed to a Mobility credit

Has anyone else this happen to them? I had a go big grandfathered credit that DIRECTV changed to a mobility credit in 2019, and now my credit is attached to my cellphone plan.   thanks in advance to those who respond. 

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109

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Price increase?!

I just noticed a 33% price increase in my service. December's charge was $71. January's charge was $105. Nothing changed on my account between the two bills. Was there a notice that I missed? I'm ok with a few percentage point increase, but $24? And here's the sad (and monopolistic) news -- I can't

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202

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Mobile access to my service

I would like to access my DirecTV service on my mobile phone, can you give me directions on doing this.

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116

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Fee structure

How does the fee structure of the streaming service compare to the satellite service? I have 4 tvs in my home and currently pay $21 a month plus $23 in HD/DVR/Whole-home DVR fees for the setup.  Would switching to stream cut any of that down?

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Can someone explain the value here?

Can someone explain to me what it is about Directstream that makes it worth the cost? It's nearly double the price of every other streaming provider out there and now they have announced a rate hike.   I seriously must be missing something.  I can afford any package I want andtypical

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286

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Promotional 3 months free on Premium channel

A YouTube TV refugee here, and I’m a bit confused on how to sign-up for the premium channels. When I add them on, the confirmation page shows that I will be charged the dollar amount for each service thirty days hence. My understanding when signing up was that I would get these channels free for thr

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192

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Payment could not be authenticated please use another card.

We have tried 3 different cards all are regular debit and credit cards that have been used for the services before. Now they are not allowing any of these cards to be used to purchase the Directv Stream service and has been so frustrating we are about to just be forced to go with another provider. N

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169

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directv stream log in issues

I was an ATT TV customer before the change to DirecTV Stream. I cannot log in to DirecTV on any Roku device. All other apps on the Roku work well. I can log in to DirecTV easily on any IOS device, my DVR, and my Apple TV device. I have reached out to Roku and they say it is ATT's responsibility for

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