New to the Community? Visit the Community How-To and Guidelines to get started.

DIRECTV Account
Learn how to manage your DIRECTV account.
7.9K
All
Question
Billed For Service After Cancellation Date
All, I had suspended my Direct TV service so I was not being charged while I decided if I wanted to continue service. I decided that I did not want to continue my service. I called to permanently cancel my service on May 30th. Direct TV then reenabled my service from May 30th to June 10
Question
240
4
0
Contract extension done incorrectly
How do I get it corrected? I spoke to six people over two hours that couldn’t correct it.
Question
258
8
0
The price is too high
I would like to become a customer for directtv as it is a good provider, but the price is just too high. All the add on fees is outrageous. I know people who have directtv who pay way over what the directtv price says on the website.
Question
439
8
Asurion PPP games, tricks, and lies
I have been paying $25/month for years for coverage on my electronics through the PPP with ADH. I have been trying for a week to get satisfaction on a claim. Waited all through last weekend for a call back after initiating the claim, only to be told when I called Asurion back on Tuesday following t
Question
256
2
0
Manage account
Anyone else having problems managing their accounts on the website/app, when you want to add programming or add ons? &nbs
Question
349
12
0
impossible to set up service
Spent 52 minutes on line to set up service. Agent asked if she could put me on a brief hold due to an error message on her computer and she needed to consult a supervisor. A new agent came on line and wanted to start the entire process over again as if I was a brand new caller and had not been tryin
Question
243
2
0
Closed
Horrible customer service
What a shame when you have a valid complaint, you can't even contact a manager. I will be cancelling my service as soon as my contract is up. Why would I call customer service to register a complaint about another customer service rep?? How ridiculous. I
Question
554
8
0
Cost of Directv Packages After the 2 Year promo
Can somecpoint me to where I can find the actual package costs after the 2 year promo? I've spent a good half hour trying to find the answer with no luck. I alway get the 2 year promo cost. James
Question
5K
6
0
How do I cancel my service??
I had your service through AT&T which was canceled on March 5, 2024. I moved from that address on March 1, 2024. All the equipment was returned to AT&T, at their direction, on March 18, 2024; therefore, I have had no ability to use your service. I just received your bill to my new address fo
Question
444
4
0
TruTV and TCM on my accounts
On my bill history, it states that I removed TCM and TruTV. These are part of my package and I never removed them. Please reinstate them back to my account.
Question
263
1
0