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Return router
I returned the router using the supplied USPS label. I have a tracking number. The router was received by the " return agent" the next day. I received another letter, " final notice" I owed $159 for unperturbed equipment. The csa I just talked to tried to tell me to check with the post office blah b
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U-verse TV Equipment
81
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Accepted Solution
Official Solution
How can I track my refund
I cancelled my U-verse account middle of December and had a credit on my final bill and now the bill shows zero. Where is my refund for over $-154?
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U-verse TV Account
129
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S30 remote power button issue
The power button has stopped working It was programmed to turn on the ATT U-verse box, the TV, and the Audio Receiver. I can not clear the programed keys because when pressing the MENU button and the OK button nothing happens (ie POWER button does not light up). You can't get a replacem
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U-verse TV Equipment
95
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Retention Customer Service Nightmare
Anyone else have nightmare stories about having to call multiple times to beg for 'promotions' to keep your bill in the same ballpark from month to month? Anyone else have the experience of some representatives giving incorrect information - just told I had promotions for 12 months only to find out
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U-verse TV Account
215
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Full screen viewing via the uverse app
I am unable to view live content in full screen, and am relegated to watching on approx 25% of the screen and displaying the guide at all times. I am using an android phone and running the current version of the uverse app. Any guidance would be greatly appreciated.
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U-verse TV Equipment
2.3K
8
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Intermittent Picture Freeze - U-Verse Signal Has Been Lost
Returned from a couple weeks vacation and discovered that my U-Verse channels now freeze every few minutes. The message screen about the U-Verse signal being lost will stay on for a couple of minutes then the picture will come back. Or I can change the channel and the picture comes right back
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U-verse TV Equipment
2.4K
14
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TECH'S THAT LIE SAY YOU WONT BE CHARGED A DISPATCH FEE BUT YOU GET CHARGED
HAS ANYONE HAD A TECH DO A SERVICE CALL AND THEY TELL YOU THAT YOU WON'T BE CHARGED THEN YOU GET YOUR BILL AND THERE IS A $99 DOLLAR CHARGE LOL. I LOSE SIGNAL AT LEAST 8 TIMES A DAY WITH MY UVERSE AND IT HAS BEEN GOING ON FOR ABOUT 7-8 YEARS EQUIPMENT REPLACED TECHS OUT EVERY MONTH AND STILL
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U-verse TV Equipment
185
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ATT (Edited per community guidelines)
Once again for the 4th time my u-verse is out. I was blown off by the tech for repair now that have to reschedule. I wont have a repair til Tuesday which will mean my serrvice has been down for 6 days. I will be looking for other options as ATT rips you off for what you pay per month. They decent te
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U-verse TV Equipment
92
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Dvr programs deleting as soon as they finish recording
Programs keep deleting themselves some as soon as they finish recording. We can't keep any programs on the DVR! And there is plenty of space since it gets down to 7 programs and still they just vanish even as your looking at the list of programs. We have reset the main router and main DVR box ma
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U-verse TV Equipment
70
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Closed
Fee for a replacement receiver
I have Uverse and recently received a replacement receiver. Now I am being charged a $10 receiver fee monthly. Does anyone know why? I never paid a fee before.
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U-verse TV Equipment
942
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