Mentor
•
73 Messages
Continued Availability Of U-verse Content & Equipment
Hi,
As an active U-verse subscriber I'm to the point of getting more & more concerned as to how much longer it's going to be available as it's not being updated or maintained nearly as well as it once was. Just one example at least for me is the fact that at one point in time within the settings of U-verse there used to be pretty extensive troubleshooting options built into that area. The last time we had a issue with our on demand picture 'freezing' for a period that seemed to vary by occurrence, I'm connected to a fiber 1000 direct connection that feeds our house. Having said that the main reason for my upgrading to the higher speed I needed additional data capacity due to the variety of devices that utilize the data connection that's provided by at&t. I've contacted the @ATTHelp social media group on twitter.com & was informed by them about some troubleshooting steps that I could take & I informed them I'd already performed those steps. They informed me that they could send me some new equipment such as a replacement dvr or a replacement compatible broadband modem that supports the fiber 1000 that I'm currently paying for. I think what bothers me more than anything else the fact that we never know when the issue is going to occur, I wanted to include a listing of all the at&t furnished equipment that I've been using for a long time now but I wasn't able to obtain it properly.
Thanks,
David
baseballisback
ACE - Professor
•
8.1K Messages
2 years ago
Any TV provider is going to eventually have faulty/unsupported equipment. I haven't used my original Chromecast or Chromecast 2 in a while. If I did, I'm sure I'd be lucky to make it work as good as my newer Chromecast.
Even Charter, Comcast and other providers are going to need boxes swapped every so often.
Are your wired U-Verse boxes connected via Ethernet?
(edited)
0
Davy49
Mentor
•
73 Messages
2 years ago
baseballisback,
My Pace 5268AC router is connected directly via the OTA module that's connected directly to at&t fiber 1000, the at&t dvr that we use (Motorola Model # VIP2250), we have a wireless access point as well as two wireless receiver's.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
You didn't say how the DVR was connected to the 5268AC, which was the main point of the question.
0
0
Davy49
Mentor
•
73 Messages
2 years ago
JefferMC,
The dvr is connected to the pace 5268AC router via a cat6 lan network ethernet RJ45 cable of good quality.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
Thanks. That does remove it as an issue with a Coax connection (which causes a lot of issues for those so connected).
0
0
Davy49
Mentor
•
73 Messages
2 years ago
JefferMC,
As an experiment I plan on connecting the dvr with a good quality coax cable in the morning and see if it makes any difference with my issue. Sometimes it really difficult to find the cause of certain issues.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
I think you misunderstood. Having an Ethernet over twisted pair cable is nearly always to using HPNA over Coax. I was just trying to confirm that you were NOT using coax.
0
0
Davy49
Mentor
•
73 Messages
2 years ago
JefferMC,
I'm thinking that I must be more dumb than I thought or I'm just having a extreme senior type of moment. But at this point in time I'm not really sure what 'HPNA' stands for. In my latest attempt to correct the freezing/pausing on demand issue I went ahead and switched the cabling to coax from the broadband router to coax, as well as switched the hdmi cable from the dvr to the hdmi input on our tv.
0
0
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
HPNA - (for Home Phone Network Alliance) is a networking standard developed initially for transferring data in the home over "quad" wiring (old school telephone wiring) and was expanded to exchange data over coax. It is similar to, but distinct from, MoCa (Media over Coax Alliance), which is another way for exchanging data over coax normally found in the home. It shouldn't be confused with Ethernet over Coax (including 10base2 or 10base5). <tl;dr> it's the protocol AT&T would use between the Gateway and the DVR if you're using Coax. Again, I don't recommend it when 100baseT can be used over twisted pair.
0
Davy49
Mentor
•
73 Messages
2 years ago
JefferMC,
I fully intended to post a new reply concerning your most recent reply concerning what 'HPNA' stands for, after switching out the the cables that I mentioned in my previous post the issue hasn't gotten any worse possibly a little bit improved. As the at&t technical support is supposed to be contacting me on tuesday sometime around 12 p.m. c.s.t., so I wanted to be able to have an intelligent discussion about my current issue when I'm contacted. Thanks again for all of your help !!
David
0