Uverse guide data is poorly updated and maintained

@my thoughts we don't need to discuss ownership everytime uverse tv is mentioned.  For all practical purposes att still owns and operates the new directv company along with tpg capital.   The new company is essentially just a tax loophole. And att is still the Majority owner.  

This is still the correct, official location to discuss U-verse TV issues, regardless of who actually owns it.  Believe me, if you were in the wrong place, I'd tell you.  DIRECTV(satellite) and DIRECTV STREAM forums were broken off somewhere else; U-verse TV stayed here.

I am seeing some of what you are (e.g. football games team assignments that aren't known weeks in advance don't seem to appear until the day of the game), but not nearly to the extent you sound like you are.  There may be something going on with the headend equipment where you're located.  Problem is, I don't know how to poke the right people to get it looked at.

@JefferMC yea and with football games its less of an issue if it says nfl footbal-TBA which it does sometimes, then you can just set it and when it updates with names it will work.  But sometimes it will just be like random hour and half hour infomercial and other junk shows where the game should be.  And you can't set those to tape because when they update it to game it won't record anything.

Hi,

As an active U-verse subscriber I'm to the point of getting more & more concerned as to how much longer it's going to be available as it's not being updated or maintained nearly as well as it once was. Just one example at least for me is the fact that at one point in time within the settings of U-verse there used to be pretty extensive troubleshooting options built into that area. The last time we had a issue with our on demand picture 'freezing' for a period that seemed to vary by occurrence, I'm connected to a fiber 1000 direct connection that feeds our house. Having said that the main reason for my upgrading to the higher speed I needed additional data capacity due to the variety of devices that utilize the data connection that's provided by at&t. I've contacted the @ATTHelp social media group on twitter.com & was informed by them about some troubleshooting steps that I could take & I informed them I'd already performed those steps. They informed me that they could send me some new equipment such as a replacement dvr or a replacement compatible broadband modem that supports the fiber 1000 that I'm currently paying for.   

@Davy49 on demand tv freezing is one of the few problems I've never dealt with, but I rarely use on demand since the channels individual apps /websites work much better and you have access with your uverse login.

When the problem happens how long does it last?  And does your internet for other devices go out at the same time? Does tv still function on other set top boxes?

madmax988,

Thanks for your reply, I'm thinking that in my original post I stated it varies per each occurrence but as a rule of thumb so to speak anywhere for 2-3 seconds to several seconds.

David

@Davy49 but is it only on demand shows? Or is internet and other tv effected that's the important question.

madmax988,

I'm currently having a chat session with a at&t social media agent via the @ATTHelp twitter website trying to get things sorted out.

David

I had a problem with on demand video (only OD video, FWIW) freezing.

I bought and installed Ethernet from my gateway to my DVR. Ever since then, no issues.

@baseballisback oh I didn't even think of that, I forget there are still people with coax runs.  although I can't imagine there are many coax to dvr runs left on fttp installs.  If someone does happen to have a mix of coax and ethernet they should know they can move dvr to one of the ethernet tv's.  

@Davy49 Your mileage may vary, but for the most part the social media team is going to be fairly similar level of customer support to the offshore phone tech support, which is to say not great.  To troubleshoot you really need to start by identifying if the problem is just on-demand or if it's part of a larger problem.  That's why I'm asking if internet and tv services are effected at same time or not.

madmax988,

Being far about my situation, the technical support representative I spoke with I've spoken with previously is located in the state of texas close to where my wife and I used to live in a city not far from dallas.

@davy49 getting to the domestic representatives is essentially tier 2 support at that point, which is great.  Just be warned that twitter support is technically contractors and not direct at&t employees so if they promise something that sounds to good to be true, it probably is.

Understand this forum is customers providing support for each other, so you have to provide more info about problems if you want help.