Streaming + Device & App

When I press the streaming remote's Input button the list of input sources on my Samsung TV (PN58B550) is displayed. However, it does not respond to the up/down arrow keys, so I can't change the source. The TV does respond to the On/Off/Volume buttons just fine. The TV does also respond to the up/do

I have not been able to log in to the Max app on any of my devices for the past three weeks. Every time I try to log in it says "Something went wrong. There was a problem connecting to your DIRECTV Stream account. Please wait a few minutes and try again." I've reached out multiple times and have bee

Having this error where my streaming device randomly blacks out for a couple of seconds, then goes right back to normal. i have tried to restart/ factory reset device but still having the same error. I have tested my internet as well the wifi is great and light is green. I have a Playstation right n

Local FOX station in Jackson MS (WBDB-fox 40) has a problem and I don't know if you would call it jitter or stutter but it seems to jump a couple of frames on video and audio. This occurs sometimes pretty regular (2 or 3 times in a row). Also sometimes the video quality is terrible such as a dark sc

When opening DirectStream TV using the latest Apple 4K TV, we are getting the following error message on three of our TV's: "No Network Connection" -"Looking for Network Connection" - This is happening almost every time we turn on a TV, yet there is no problem at all with our WiFi or with accessing

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Hello, Have a Max subscription through my Direct Tv plan. Was working just fine last night on living room tv. Went to bedroom tv, opened Max app up, and got caught in a loop where the app was asking me to connect my provider. I would do so, the app would login, and when I went to watch something, it

I have a vacation home and primary residence. Do I need a Direct TV Streaming device at both locations? Or just the primary one?

Here we go again. The stupid lioness movie pop up that you have is frustrating. When I was on my computer I had to ask someone for help because I could not see the X to close it out. Now I'm on my cell phone and I can't even get into my account because there is no X visible on my mobile device for m

I have DirecTV Stream with the Gemini Air pendant (remote made by Omni). How do I remove one of the devices (speaker system) programmed into the remote? I want the other device (TV) to remain programmed.